|
Q1: |
What is karaoke? |
| A: |
The word "karaoke"
comes from the Japanese word “Kara? which means empty, and "Oke" (Okesutora),
which means orchestra. Rather than include both vocals and music, karaoke
tracks will be without lead vocals. The lead vocals are provided by the
performer singing the karaoke song!
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Q2: |
What is a CDG? |
| A: |
A
CDG, which stands for Compact Disc + Graphics, is the standard format for
most English karaoke discs. These discs can either be played on a karaoke
machine that supports CDG or on a regular player that can play CDs. Keep
in mind that you will not be able to see any words on your screen if you
play CDGs on a CD player.
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|
Q3: |
What is a VCD? |
| A: |
A
VCD (Video Compact Disc) is a disc with video stored on it. This format is
different from DVDs and CDGs so you will need a karaoke player capable of
reading VCDs to play this format. Most non-English music will be in this
format.
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Q4: |
What is a DVD? |
| A: |
A DVD (Digital
Versatile Disc) is a disc that is able to store large amounts of information
on a single disc. This format is different from CDGs so you will need a
karaoke player capable of reading DVDs to play this format. Most
non-English music will be in this format.
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Q5: |
What
is the difference between CDGs, VCDs, and DVDs?
|
| A: |
CDGs have no video running in the background when the song is playing.
This means you will only see the words on the screen and nothing else. VCDs
have a video running in the background, in addition to lyrics, while the
music is playing. DVDs also have a video running in the background, in
addition to lyrics, while the music is playing. DVDs will typically have
more songs than either CDGs or VCDs.
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Q6: |
What is MIDI? |
| A: |
MIDI (Musical
Instrument Digital Interface) is a special format. This format will only
play on our CAVS CDO-98E, Premier 99N, and HDV-201. This format is a sound
file that calls on a built in sound chip on these machines to produce
music. The files are extremely small so you will get many songs on each
disc. The music is synthesized so you will not get CD quality sound
or vocals.
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Q7: |
What is MP3G? |
| A: |
MP3G is the
newest format for karaoke music. There are 2 files stored on the
disc, an MP3 file and a Graphics file. A MP3 is a compressed audio file.
The graphics file is what you see on the screen. This format has the
advantage of having a lot more songs on one disc compared to a CDG since MP3
files are a lot smaller than CDG files. This format will only play on the
CAVS HDV-201.
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Q8: |
What is a Super CDG? |
| A: |
A Super CDG is basically a compressed karaoke disc made by CAVS. However this disc has been formatted to only work on CAVS players supporting Super CDG format such as the DVD-203G/USB, DVD-105G/USB, DVD-202G, and the CAVS 303G
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Q9: |
What is the difference between a CDG and a
CD+G? |
| A: |
They are the
exact same thing.
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Q10: |
I am looking for a CD. What should I buy? |
| A: |
We do
not carry regular CD's. However, you can purchase CDG. They are meant to be
played on CDG players and will also play on regular CD Players. Note: not
all disc will play in regular CD players without the lead vocals because of
multiplex features.
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|
Q11: |
What is the quality of the discs? |
| A: |
All
discs have different quality. Some manufacturers
have better quality discs than others. Call us for more information about the
discs.
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Q12: |
What is the best format for me? |
| A: |
There is no
one format that is the best. Every format has its advantages and
disadvantages. For example, if you preferred a large quantity of music you
would pick the MIDI format but lose out on sound quality. Or you might
prefer the CDG format as most new songs will come out on CDG before they
appear on any other format. The drawback to this would be the limited
number of songs on each disc, etc.
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Q13: |
Can I play this disc on a regular CD player? |
| A: |
You can only
play CDGs on a regular CD Player.
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Q14: |
What is Multiplex Disc? |
| A: |
This is a disc
with a split track. The left channel of the track has the vocal recording
and the right channel of the track has the instrumental recording. This
gives you the option of turning the vocals on or off on a karaoke player.
When played on a regular CD player you will hear both the vocals and
instrumentals.
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| Q15: |
What is a
non-multiplexed disc? |
| A: |
This is when
the disc does not have split track. It only has the instrumental track on it.
It will not have any vocal recordings other than the back up vocals.
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| Q16: |
What is MIDI file? |
| A: |
MIDI
stands for Musical Instrument Digital Interface. This kind of music type is
composed by 128 instruments at the most. The file size is very small
compared to the WAV files or MP3 files.
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| Q17: |
I just
bought a disc from your site. It’s not by the original artist! |
| A: |
Karaoke
discs will never be by the original artist.
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| Q18: |
How do I search for a song on your website? |
| A: |
On the top left hand corner
of our homepage there is a search box where you can
type in what you are looking for. Do not make your search too general. If
you want to specifically search for something you can try typing in
quotations (example: "Michael Jackson"). Using the quotations will help you
specify your search.
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| Q19: |
I need a disc
with no vocals on it whatsoever. How do I find one on your site? |
| A: |
There is no
way for us to tell whether the discs will have absolutely no vocals on it or
not. This will depend on whether the manufacturer of the disc decides to
put in vocals. Ninety nine percent of our discs will have some form of
background, helper, and/or chorus vocal on it.
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| Q20: |
What are the
shipping cut off times? |
| A: |
Shipping
occurs Monday thru Friday. For Next Day Air, 2nd Day Air, and 3 Day Select,
orders for items in stock should be placed before
12:00pm PST or 3:00 EST for same day shipping, or it is not
guaranteed to go out the same day. UPS Ground usually will go out the same
day; however, it is not guaranteed. We DO NOT ship on Weekends (Saturday,
and Sunday) or Holidays.
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| Q21: |
What is Amplifier? |
| A: |
Mixing
Amplifiers combine both karaoke mixer and amplifier (receiver)
in one unit. You will need an amplifier if you want to power external
speakers. You can turn any DVD, VCD or CD+G player into karaoke system
with a mixing amplifier.
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| Q22: |
What is a Mixer? |
| A: |
Karaoke mixers combine the music and vocal source into one and enhance the
sound quality. A karaoke mixer can turn a DVD, VCD or CD+G Player into a
karaoke machine. A karaoke mixer has some important functions:
microphone inputs, volume control, key controller, echo, delay, repeat, and
vocal reducer. Depending on your needs or budget, you may or may not need
all of the functions.
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| Q23: |
What is the warranty on your machines? |
| A: |
Most machines
come with a 1 year manufacturer’s warranty. Please check the paperwork or
warranty card that is included with your purchase
to get proper details
about the warranty of your item.
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| Q24: |
What
is a quarter-inch or XLR cable? |
| A: |
This usually refers to
a microphone cable with a quarter-inch or XLR plug at the end of the
cable.
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| Q25: |
What
is a RCA cable? |
| A: |
A RCA cable is a cable
with red, white, and yellow colored plugs at the ends of the cable. This
cable is usually used to connect the audio and video from the karaoke
machine to your TV and/or amplifier, mixer etc.
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| Q26: |
What
is NTSC/PAL? |
| A: |
NTSC is the standard
TV signal used in North America. The signal for NTSC is 60Hz. PAL is the
standard TV signal used in Europe. The signal for PAL is 50Hz. Make sure
you have your karaoke machine set to the correct frequency to avoid
incompatibility with your TV monitor.
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| Q27: |
I
need to make changes/ cancel an order. What do I do? |
| A: |
You will need to
contact us by phone at (888) 8WE-SING. Requests made by any other method
will not be processed.
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| Q1: |
Where can I find the status of my order? |
| A: |
You can
view the status of your order in the email invoice we have sent you.
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| Q2: |
I don't have an email address. How can I check my order? |
| A: |
Call
1-888-784-3384 and a customer service representatives will be happy to help you.
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| Q3: |
I did not receive a UPS Tracking Number. What can I do? |
| A: |
A tracking number is assigned at the end of the weekday that you placed your order. You
will usually receive the tracking number in your email within the next day
or day after. If you need this tracking number urgently, please call
1-888-784-3384
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| Q4: |
What is my
tracking number? |
| A: |
To find your
tracking number click on Track Your Order, located on the top right of our
homepage. |
| Q5: |
Where are you
located? |
| A: |
We are
located at:
161 S. 8th Ave.
City Of Industry, CA 91746
United States
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| Q6: |
Do you ship to
Canada? |
| A: |
Yes we ship to
Canada. However, we do not cover any duty and/or brokerage fees incurred
when the merchandise crosses the border to Canada. Please refer to our
international shipping page for more information on procedures and
policies.
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| Q7: |
Where can I find my order? |
| A: |
You can view
the status of your order in the email invoice we have sent you.
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|
Q8: |
I've got the tracking number. How do I track my
order? |
| A: |
Just input your tracking number in the
UPS Tracking Page
and you will see the status of your order.
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| Q9: |
Do you ship International? |
| A: |
Yes. We
do ship international orders. We will need a photocopied or scanned image of
your picture ID and also the credit card you are using. Shipping time can take up to 3 weeks depending on the country.
Please refer to our
international shipping page for more information on procedures and
policies.
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| Q10: |
When will I receive
my package? |
| A: |
Total delivery
time = delivery method + availability.
Next Day
Air: Availability + 1 business day
2nd
Day Air: Availability + 2 business days
3 Day Select:
Availability + 3 business days
UPS
Ground: Availability + Approximately 1-10 business days depending on
your location.
Please keep in
mind that UPS Ground orders will not be guaranteed to arrive at a
certain date. Tracking information will be available for UPS orders.
*Ace
Karaoke is not responsible for certain lost or delayed shipments caused
by carriers.
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