Spotlight

New Customer Service Enhancements This summer, we continued to roll out new phases of our customer support improvement program. Here's the buzz on our latest enhancements: Support hours have been extended. Effective August 18th, you have 25% more access to customer support! Representatives are now available by email and phone from 6 a.m. to 6 p.m. PST, Monday through Friday -- that's 60 hours per week, up from 45! Toll-free phone support now available. Sometimes it's easier to speak directly to a person when you need support. Now you can reach a trained Yahoo! Store representative by phone toll free -- during our newly expanded support hours. Simply call 1-866-800-8092. Then, from the main menu, select option 2, followed by option 2. These are just two more steps in the ongoing improvement program we announced last May. We look forward to bringing you even more support options later this year. Of course, you can still reach our customer support team via email and our online form. Also, system status reports are available on our System Status page, which is updated around the clock. Feel free to check this page at any time to learn more about issues our team is currently addressing.

Site Update

Yahoo! Store to Get a Face-Lift Keep your eyes peeled for a fresh new look for Yahoo! Store, coming in September. Just as we enhanced the Yahoo! Store site last fall, we've been working behind the scenes on improvements to our site design. Please note: Our latest design enhancements won't alter your storefront or the tools you use to build it. You'll continue to enjoy the same functionality in the Store Manager and throughout the Yahoo! Store site. We'll send another announcement when we debut these changes, so you can sign in and see the new look as soon as it's ready! Stay tuned.

Feature Update

New Advanced Site-Building Tips and Resources If you've ever found yourself wishing for more in-depth information about using RTML (the programming language used to build Yahoo! Store Editor pages) to build out your Store or wanted to know more about our Advanced Store Editor features, you're in luck. Now you can tackle complex storefront designs and functionality with the help of articles, books, seminars, and other supporting materials that have been created by members of our Designer Network. Our Designer Network is made up of professional third-party web developers who design Yahoo! Stores for merchants. Over the years, these experts have mastered our Store Editor tools and RTML and put them to new and innovative uses. Now you can leverage their expertise in your do-it-yourself projects. Visit our new Yahoo! Store Training and Tools page today.

E-commerce on the Web

Links to Sites, Features, and Stories Small-Business Lessons From a Spike in Sales What's the most effective way to handle a spike in demand? Learn from the experience flag makers had when purchases peaked -- and then dropped off -- after the events of September 11, 2001. Researching Your Market on a Shoestring Budget You don't need to hire a market-research guru to define your market, get the inside scoop on your industry sector, or get background on your competition. According to the Wall Street Journal, all it takes is your Internet-connected computer, a trip to the local library, and these effective tips.

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