INFORMATION FOR CUSTOMERS: I am just one cowboy who runs this store as a part-time extra business to my real life. I try to provide excellent customer service but please understand if I don't respond as quickly or as often as you'd like. 1) FREE shipping via US Postal Service Priority Mail for buckles and US Postal Media Rate for books is included in the price. For international shipments I normally send US Air Mail (also FREE) but it depends on the destination (I try to get it there within 5-7 business days). Your shipping label will show The Pacific Group as the shipper - that's just our corporate name and it doesn't make it as obvious what is inside the package. 2) If you want faster delivery or want to track the package you can choose overnight Federal Express for an additional $30 ($45 for international shipments). I'll send you the tracking number via email when I acknowledge the order. 3) I can ship internationally and to APO addresses - and do so regularly. Unfortunately because of high fraud rates I accept only money orders in advance for orders from or shipped to Romania, Macedonia, Belarus, Pakistan, Russian, Lithuania, Egypt, Nigeria, Columbia, and Malaysia. If you need a currency converter this is a good one. And if you need to translate any of the words in this store go to babelfish and put in the words or the entire page URL. I've heard it isn't that great at correct translations but it's better than nothing. 4) Your credit card statement will show our corporate name, The Pacific Group. 5) If you want to send a check or money order or credit card information via the mail, I'll be glad to reserve the buckle for you if you let me know ahead of time. Mail the payment to the address below. I cannot accept wire transfers, sorry but I've just had too many problems with them. 6) Almost all of these are "one-of-a-kind" buckles and I simply resell what I find. I can't engrave them or give you a different design and I don't manufacture buckles. 7) If there is no "order" button on the page describing the buckle you want that means someone else has ordered it and it is currently in shipment or waiting payment - or that my inventory has been exhausted and the item is backordered. If there is an "order" button that usually means the item is currently available for shipment or will be shortly if the inventory quantity shows as zero. 8) On the page describing a given buckle, you can click on the picture(s) to get a larger size picture. 9) I'm always on the lookout for great silver and/or gold buckles. Please contact me if you have one to sell or can refer me to someone else. I don't buy Hesstons, brass or pewter buckles unless they are really special. 10) I am constantly buying buckles for the store and add an average of one a day to the site. Please check back often. 11) If you have any problems or complaints please email me, I want satisfied customers! 12) Beal's Cowboy Buckles is owned by Richard Beal as part of The Pacific Group. The business mailing address is 7 Avenida Vista Grande, Suite B7-269, Santa Fe, New Mexico 87508-9207 and my voice phone is toll free 888.610.5550 (US and Canada) although I prefer to be contacted by email. 13) I get asked about the best way to clean buckles. I use the advice here for mine. Montana Silversmith does NOT recommend cleaning their buckles with anything harsher than dish soap and water - they already have a protectant on them. 14) This internet store is in compliance with and supports Consumer Reports Consumer Web Watch guidelines for improving website credibility. 15) This internet store has received the Yahoo Store Five Star Rating. The Top Service Star is a sign of superlative quality and only given to the top 3% of all Yahoo stores. It also means that this store is participating in a independent customer rating program, and that customers have given it the highest rating. Nearly all Yahoo! stores have good customer satisfaction ratings, but those with five stars, like Beal's Cowboy Buckles, are the best of the best. 16) All information and images in this store is copyrighted ©Copyright 2003-2008 by Richard Beal. No part of this website may be reproduced in any form whatsoever -- graphic, electronic, or mechanical, including photocopying or information storage -- without permission in writing from Richard Beal. All Rights Reserved. 17) I do not have a printed catalog for the store. So many items are one of a kind it never seemed to make sense to print something that would be out of date instantly. 18) I can only accept VISA, Mastercard, Discover and Diner's Club credit cards. 19) Thanks for checking out the store. Please tell your friends! richard@bealscowboybuckles.com