| | Frequently Asked Questions
What is your Mailing Address and Phone Numbers?
CAD & Graphics, INC.
1161 Chess Drive, Suite D
Foster City, California 94404
650-627-0015 (telephone)
650-356-0397 (fax)
cadandgraphics@sbcglobal.net (email)
How can I get technical Support for a Product I purchased?
As a reseller we do not provide Technical Support. However, we can direct you to the proper manufacturers support. Contact us either via telephone or email. We do provide pre-sales support to discuss the products we offer and whether they have the features you need.
Do you offer software downloads?
At this time we do not offer downloads.
Do you offer trial software?
We do not offer software on a trial basis.
What is your return policy?
We strive to make sure you are a satisfied customer. We happily accept returns for hardware and unopened software within 30 days of invoice date. All product must be in new perfect condition. However, due to copyright laws, we are not able to accept returns of opened software. However, we would be glad to discuss the software with you before you purchase to make sure it will meet your needs.
What do I do if I get a defective product?
If you feel that your product is defective please contact us and we will direct you to the proper manufacturer. Often times product customers think is defective is actually working fine, but you need to do one thing or another to get it to work properly. The manufacturer's tech support division can help you to get your product working or tell you definitely whether or not it is defective.
What methods of shipping do you offer?
We ship via Fed Ex and offer ground, 2 day air and priority overnight services. We also can ship via the United Postal Service.
Do you ship internationally?
We do ship many of our products internationally. Please contact us for quotes.
How can I order your products?
Our products can be ordered via our website www.cadandgraphics.com or by contacting us directly at 650-627-0015.
Is order web site order processing secure?
Your order is processed through our web site hosted by Yahoo and is completely secure
Do you sell my order information?
Your order information will not be sold to other parties. We do sometimes send our customers special offers by mail or by email. We strive to only send offers that are of great value to customers, often deals that are so low we can not advertise them elsewhere. If you do not wish to receive these offers just let us know and we will remove you from our special offer list.
Do I have to pay sales tax?
We collect sales tax for residents of the state of California only. Citizens of other states are responsible for paying their own sales taxes to their state according to the laws of their state. Sales tax will automatically be calculated at the time of order. Resellers with a valid CA resale certificate and tax exempt organizations within CA can contact to avoid paying the sales tax.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express and Discover. We also accept pre paid checks (Shipping charges must be included. Contact us for rates). We can also accept Pay Pal payments (Contact us for information.)
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I do not have a credit card. Can I still order?
We do accept pre paid check or money order purchases. Please contact us for a quote and ordering information.
We are a tax-exempt company. What is your tax ID #?
Please contact us for our tax ID#.
Do you accept purchase orders from government agencies and/or educational institutions?
In order to keep our prices low, we only accept prepaid orders. We can accept your company credit card or provide you with a pro-forma invoice so that you can prepay by check.
How do I get my rebate coupon?
Please click on the section on our home page to see our current coupons. You can print coupons there. You can also contact us via phone or email and we will send you your rebate via email, fax, or mail.
What are the restrictions on rebates?
Each of the manufacturers we work with sets their own policies regarding rebates. Please read the rebate coupon carefully. In general, be aware that you have a limited time to turn in your rebate coupon and most manufacturers require additional items besides the coupon to process your rebate check (original invoice, upc code from box etc.).
How long does it take to get my rebate check?
This depends upon the manufacturer but most ask that you allow 6-8 weeks for the processing of your rebate check.
Who do I contact if I have a question about your rebate?
Please be aware that in most cases it is the manufacturer and not CAD and Graphics that offers and redeems rebates. We do not have any information on rebates that we do not process. Please contact the manufacturer that is processing your rebate if you have questions. Please contact us if you need to get phone numbers and/or contact information for one of our manufacturers.
info@cadandgraphics.com
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Sale price: $129.95