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| Shipping Information
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DELIVERY: Includes trucking to your location only. Shipper can not back into driveways, garages, etc. If you will need help in unloading the safe off the truck, an electric lift gate is available for an additional $49.00. This is attached to the truck and will allow the driver to lower the safe to the ground for you. Drivers WILL NOT move safe once on ground. Driver will only unload it off truck, if you have ordered lift gate option. Delivery charge only includes transportation from our location to yours. If you will need additional assistance in moving safe to, and into, your residence or business, please have that prearranged. A local moving company in your area should be able to assist you.
"VERY IMPORTANT"
DAMAGE - ALWAYS INSPECT CARTON AND SAFE BEFORE SIGNING THE FREIGHT BILL. Failure to do so will forfeit your rights to a return. If there is damage incurred during shipping, you must note the damage to shipper, while present, and have them file claims report. If you sign, accepting delivery as undamaged, and later find damage, we will not be responsible. 911safes.com's liability for damaged merchandise ceases when the shipment is accepted from a carrier. You will then need to file claim with shipper on your own behalf.
If damaged, write notation on bill "DELIVERY REFUSED, PRODUCT DAMAGED". You and the driver must sign the notation, but be careful not to sign on the 'Received By' line.
Email us at Safes@prodigy.net to advise that the item was refused, and will be returned by carrier. We will then send a new safe.
Additional charge for Hawaii and Alaska deliveries.
NO P.O. Box or rural deliveries.
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