CoffeeSociety.com 1875 South Bascom Ave., Suite 112 Campbell, CA 95008 (408) 377-7734 info@coffeesociety.com CoffeeSociety.com wants to make buying your gourmet coffee and related items easy, safe, and totally enjoyable. Feel free to contact us directly at any time for question regarding coffee, orders, equipment, or gifts. We want you to tell others about the quality of our service as well as the quality of our coffee. Our main address is: CoffeeSociety.com 1875 South Bascom Ave., Suite 112 Campbell, CA 95008 Other ways to contact us: Email: info@coffeesociety.com (408) 377-7734 Hours of Operation: Customer Service 9AM-5PM PST Mon-Fri Security: Shopping with us over the Internet is as safe as shopping by phone. We use the highest possible security system (Security Sockets Layer -SSL) available in the industry. This security technology encrypts the data that you furnish, including your credit card data and personal address, to become virtually unreadable to anyone who tries to wrongly intercept the message. SSL is the standard in the industry and is supported by major browser including Microsoft Internet Explorer (v2.1 or higher) and Netscape Navigator (2.0 or higher) You may, of course, still order by fax or phone. Any questions about our secure ordering system, -e-mail us at javapop@CoffeeSociety.com 3 Simple Ways to Order: Online 24 hours a day, fast, simple and secure and we remember who you are each time you enter our site so re-ordering is a snap! Phone (408) 377-7734 Mon-Fri (9AM-5PM Pacific Standard time) Mail CoffeeSociety.com 1875 South Bascom Ave., Suite 112 Campbell, CA 95008 Shipping & Handling: Prompt and dependable shipping is critical when your selling freshly roasted gourmet coffee. In order to provide maximum freshness and quality we ship the same day we roast. Our normal shipping policy is USPS Priority Mail. The coffee will arrive as fresh as you can purchase anywhere. Please all 24-48 hours for order processing and transit time can be 1-3 days anywhere in the contiguous US. Shipping Charges: We normally ship to United States addresses by USPS Priority Mail. However, if you have an international shipment request call us at (408) 377-7734 for specific information.
Sales Tax: Sales tax is applied only to orders shipped to California addresses and is only applied to merchandise other than coffee. If you are ordering by fax or mail, please include the applicable sales tax on everything other than coffee items. If you need help or need to know the tax rate for your area, call us at (408) 377-7734 during regular business hours. (9AM - 5PM PST) 100% Satisfaction Guaranteed: Return Orders or Problems with Your Order If any of CoffeeSociety.com's products does not meet your expectations, for any reason, we will promptly refund the cost of the product in full. In addition, if there are any problems or questions regarding your shipment or information about the use of equipment, please call us immediately at (408) 377-7734 . Equipment and Merchandise Return: If you need to return equipment or merchandise purchased from CoffeeSociety.com, please pack it carefully and send it to us via UPS. Please DO NOT return coffee. Call us toll free. With regard to your situation and we will be more than happy to help. (408) 377-7734 Canceling an order: From the time we receive your order, to the time that it is shipped, we may not have enough time to implement a cancellation. Please call us immediately so that we can handle the situation. We will do everything we can to be of service. Tracking Your Order: Call us at (408) 377-7734 if you have a question with the status of your order. We use UPS and in some cases Federal Express. We can track most orders quickly. Gift Notes with your order: On both the on-line order form and on the printable download form we have provided a place for a personalized note. If you have additional needs please give us a call. |