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Frequently Asked Questions
What if I need to cancel or reschedule (refund policy)?
What if I have to miss one day of class?
What if I have a cold or other health concern?
How do I get to my training?
Can I bring my child, pet, friend, etc. to class?
What should I wear?
What should I bring?
What if I need to cancel or reschedule (refund policy)?
Our resources do not allow us to issue refunds. However, we are happy to accommodate one transfer to another class free of charge if the request is made at least 3 business days prior to the start of class. Subsequent transfer requests are subject to availability and a $10 fee. If a request is made to transfer within 3 business days of class, an additional fee of 1/2 the course cost will be charged. If you do not show up for a class, you will need to enroll in a new class and payment will not be transferred to that class. No-shows and late transfers cost the Red Cross time and money. Please help us by planning in advance.
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What if I have to miss one day of class?
100% attendance is required. As parents, students, and busy adults ourselves, we appreciate that emergencies and unforeseen things happen. This does not change the fact that students must attend all sessions of the course. If a registered participant misses the first or any other class session (or any part of any session) the participant may be dismissed from the class, and therefore have to re-register for another course. If you cannot attend 100% of the class you are registered for, you must call Course Registration at 617-274-5200, and transfer to a different course at least 3 business days before the class starts. Make up sessions are not possible.
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What if I have a cold or other health concerns?
Training should be postponed if you have a cold or other health concerns. A separate manikin may be requested three days prior to the start of class and every effort will be made to accommodate the request.
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How do I get to my training?
Please click on a location below to view directions.
Cambridge
Brockton
Fall River
New Bedford
Peabody
Quincy
Waltham
Ward Hill
Cambridge
139 Main Street, Cambridge, MA 02142-1530
By Public Transportation:
From the MBTA
• The Red Cross is located a short distance from the Kendall Square stop off the Red Line. (The Red Line runs from the south of Boston starting in the towns of Ashmont and Braintree to the north western edge of Cambridge at the Alewife Station off Route 2. The Red Line can be accessed by the Green, Orange, Blue and Purple (Commuter) Lines by changing trains at a variety of stations depending on which line you are coming from.) • Once at Kendall Square station, you will need to go above ground and walk toward Boston/Longfellow Bridge. Depending on which stairwell you go up this could be a couple of feet to 50 yards. With the Bank of America at your back, walk through the fountain area and cross the street. The building on that corner has a small plaque that says ONE BROADWAY. • After crossing the street, turn right and walk towards Boston (passing Dunkin' Donuts). 139 Main is the next door after Florentina's Restaurant. It is a red brick building. You must check in with security in the lobby.
Driving Directions:
From the Airport and all Points South:
• Take 93 North (if coming from airport, via the Callahan tunnel) to Exit 26, Rt 3-N, towards Storrow Drive. • Merge onto Storrow Dr., then take slight left onto the Rt 3-N ramp towards Government Center/Kendall Square. • Take the ramp towards Cambridge/Memorial Dr. • Turn right onto Longfellow Bridge (MA 3- N/Cambridge St.), which turns into Main St. • The office is located at 139 Main Street on the right hand side just after you cross the bridge. It is a red brick building. You must check in with security in the lobby.
From the North to Kendall Square:
• Take 93 S to Exit 26, Rt 28-N/Rt 3-N, towards Storrow Drive/North Station. • At the end of the ramp, take a left to proceed onto Storrow Drive/ MA 28-S/James J. Storrow Memorial Dr. • Take a slight left to take the Rt 3-N ramp towards Government Center/Kendall Square. • Turn right to go over the Longfellow Bridge (MA 3-N/Cambridge St.), which turns into Main St. • The office is located at 139 Main Street on the right hand side just after you cross the bridge. It is a red brick building. You must check in with security in the lobby.
From the West to Kendall Square:
• Take 90E (Mass Pike) and take exit 18 for Brighton/Cambridge • Follow signs for Cambridge. At the bottom of the ramp, the Doubletree Guest Suites will be on your right. • Merge onto Cambridge Street, then turn right onto Soldier's Field Road. • Soldier's Field Road becomes Storrow Drive/James J. Storrow Memorial Drive (called David G. Mugar Way at some parts) • Turn left to go over the Longfellow Bridge (Cambridge St./MA-3 N), which turns into Main St. • The office is located at 139 Main Street on the right hand side just after you cross the bridge. It is a red brick building. You must check in with security in the lobby.
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New Bedford
995 Rockdale Ave, New Bedford, MA 02740
From I-195: Take I-195 to Exit 13A (Route 140 South). Turn left onto US-6 West - Kempton Street. Turn left onto Rockdale Ave. The American Red Cross is located at 995 Rockdale Ave.
From I-495 South: Take I-495 South towards Foxboro/Boston. Take Exit 7B toward Fall River (Route 24 South). Take Exit 12 towards Lakeville/New Bedford (Route 140 South). Turn left onto US-6 West - Kempton Street. Turn left onto Rockdale Ave. The American Red Cross is located at 995 Rockdale Ave.
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Peabody
85 Lowell Street, Peabody, MA 01960-5491
From Points South and West of Peabody: Take Route 95 North or Route 1 North to Route 128 North (Route 128 North is Exit 45 off Route 95) to the Lowell Street Exit #26. Go 1 mile down on Lowell Street toward Peabody and the Red Cross is a low red brick building on your left. Please read Parking and Entry section.
From Northeast of Peabody: Take Route 128 South to the Lowell Street Exit. Take a left onto Lowell Street. Go 1 mile down on Lowell Street and the American Red Cross is a low red brick building on your left. Please read Parking and Entry section.
Public Transportation:
BUS The MBTA bus #435 leaves Central Square, Lynn at 8:30am, arrives in Peabody Square at 8:55am. Leaves Danvers Square at 3:30pm arrives in Peabody about 4:00pm. Walk west on Lowell Street. Office is on the right. Please read Parking and Entry section.
Parking and Entry Instructions:
There is limited parking available in the Red Cross parking lot. Students attending classes during the daytime may only park on Railroad Avenue (turn left on Sawyer Street immediately following American Red Cross building. Railroad Avenue is the first street on your right) or unmarked street parking, when available. Enter through the front door. Students attending evening or weekend classes may use parking lot, unmarked street parking, or parking on Railroad Ave. Enter through the back door. The instructor will open the door when he/she arrives. Please do not block the garage doors or dumpster.
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Quincy
1495 Hancock Street, 3rd Floor, Quincy, MA 02169
From Boston or the North Shore: Take Route 93 or Route 128, to Exit 7 (Route 3 South) and take Exit 18 - Quincy Center/MBTA - following signs to Quincy Center. Having taken Exit 18 and following signs to Quincy Center, start to count the traffic lights. At the fourth set of lights, take a right OVER the Paul Harold Bridge and onto Concourse Street, go through the second set of lights and bear left into parking garage. Go to the far end, the rear door of 1495 Hancock Street, it is across a narrow street from the parking garage. Enter building and take elevator to the 3rd floor.
From the South Shore: Take Route 3 North. Take Exit 19 and follow signs to Quincy Center. Having taken Exit 19 and following the signs to Quincy Center start to count the traffic lights. At the fourth set of lights take a right OVER the Paul Harold Bridge and onto Concourse Street. Go through second set of lights and bear left into parking garage. Enter building and take elevator to the 3rd floor.
By Public Transportation: Take the MBTA Red Line (Braintree Train) to Quincy Center. Exit station taking a right onto Hancock Street. Go about 1 and 1-1/2 blocks to 1495 Hancock Street. Take the elevator up to the third floor. You can access by way of the front or rear door weekdays. On Saturdays, please use the rear door. Hancock Street entrance opens after 11:30 am.
Parking Instructions: CURRENTLY, the parking attendant leaves at 8:00 PM - so there are no parking fees for night students.
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Metro West - Waltham
863 Main Street, Waltham, MA 02451
From North: Take I-95/128 South to Exit 26, Route 20. Follow the signs to Route 20 East. Route 20 will merge into Main Street after 1 mile. The office will be on your left on the corner of Francis Street next door to Dunkin' Donuts and across from the Victory Supermarket.
From South: Follow I-95/128 North to Exit 26, Route 20. Bear right onto Route 20. Follow directions from North listed above.
From Newton: Go North on Walnut Street towards Foster Street. Bear left onto Crafts Street. Bear left onto Waltham Street. Waltham Street becomes High Street. At the intersection, turn right onto Moody Street. At the end of Moody Street, take a left onto Main Street. The office is located at 863 Main Street. The building will be on your right on the corner of Francis Street, next door to Dunkin Donuts and across the street from the Victory Supermarket.
By Public Transportation:
COMMUTER RAIL Take South Acton/Fitchburg line from North Station or Porter Square. Exit train at Waltham stop. Walk down Moody Street (away from the river). Take a left on Main Street. The office will be on your right next to Dunkin Donuts
BUS Take MBTA bus #70 from Central Square in Cambridge. Exit bus at Main and Prospect Street. Red Cross is one block away next to Dunkin Donuts.
Parking Instructions: There is limited parking available behind the building. Parking is also available in the Victory Supermarket parking lot.
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Ward Hill
177 Ward Hill Avenue, Ward Hill MA 01835
From 495 North: Take Exit #48 (To Ward Hill/Bradford). Take the first
left at the lights onto Riverview Street. Follow around to the first drive
way, which is Ward Hill Ave). Take a left into the parking lot.
From 495 South: Take Exit #48 (To Ward Hill/Bradford). Take the first
left at the lights onto Riverview Street. Follow around to the first drive way,
which is Ward Hill Ave). Take a left into the parking lot.
From 93 North or South: Take Exit #48 (Route 213 East - Methuen). Follow
Route 213 East to Route 495 North. Take Exit #48 (To Ward Hill/Bradford). Take
the first left at the lights onto Riverview Street. Follow around to the
first drive way, which is Ward Hill Ave). Take a left into the parking lot.
From the Donor Center in Methuen: Take Route 213 East to Route 495 North.
Take Exit #48 (To Ward Hill/Bradford). Take the first left at the lights onto
Riverview Street. Follow around to the first drive way, which is Ward Hill Ave).
Take a left into the parking lot.
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Brockton
281 Pleasant Street, Brockton, MA 02301
From Route 24-North or South: Take Exit 18A-Brockton. At the second set of lights take a left at the Gulf Station onto Pleasant Street (Route 27). The Red Cross is one mile up on the left at the corner of Weston and Pleasant.
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Fall River
315 Pleasant Street, Fall River, MA 02721
From Route 24 South: Follow Route 24 South to Route I-195 West towards Providence. Take Exit 6 and turn right off exit. This is Pleasant Street. Turn into second driveway on right. Entrance is on the right - Bldg. #1. The Red Cross is on the second floor in the rear.
From Route I-195: From Providence, take Exit 6. At stop sign take a right. Stay right at next stop sign. Bear right at traffic light, then go straight. Take next driveway after Lion's Furniture on right. The Red Cross training center is in Bldg. #1 on the second floor in the rear.
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Can I bring my child, pet, friend, etc. to class?
Please do not bring children, friends, or other guests. Only registered participants may attend the class. Please do not bring your pets to Pet First Aid (or any other class). Classes are not designed to accommodate pets.
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What should I wear?
Wear comfortable clothing such as jeans and sneakers, etc. Be prepared for physical activities as most of the classes demand skill practice.
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What should I bring?
We recommend that you bring a lunch or snack to daylong classes as there will be a 1/2-hour break.
For aquatics classes, please bring the following:
Several towels
Swim suit
Swim cap
Change of clothes
Bottled water
Lite snacks
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Contact Information
American Red Cross of Massachusetts Bay
139 Main Street
Cambridge, MA
617-274-5200
MassbayCourseReg@usa.redcross.org
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