Exchange/Store Credit Policy
 

o Items purchase on our site can be Exchanged or you Store Credit ONLY
o WE DO NOT OFFER REFUNDS, NO EXCEPTION MADE
o Please allow 1-2 week turnaround time for your exchange to be processed

o If you need an item sooner for an event, please let us know by email
o Exchanged Item must be returned within 15 days from the Post Mark Date your

   order was originally shipped to you, otherwise we WILL NOT accept the

   returned item for exchange.

o Shipping, Handling and Insurance Fees paid by buyer are NOT included in store credits issued

o All returned item will be subject to a 20% RESTOCKING and PROCESSING FEE

o NO EXCHANGE OR REFUNDS FOR PAGEANT (priced $149.99 and over) OR

   WEDDING GOWNS. When ordering a Pageant or Wedding Gown, please email us

    your measurements to so we can recommend the correct size for you

o Clearance items are FINAL SALE ITEMS, no exchanges or refunds allowed

o Dresses CANNOT be exchanged for Cosmetics.

o All undergarment items such as BRAS, are final sale items and cannot be exchanged.

.............................................................................................................................

You may Exchange or receive Store Credit for your returned item under the following conditions:
o All tags and labels must remain attached to the merchandise and has not been worn.
o The item must be returned in the original condition all labels and tags attached
o The item does not smell of smoke, perfume, or any other odor.
o The item does not have any makeup or other marks when it is returned.
o The item is not torn or defective in any way.
o The item has not been altered
o The item must be shipped back with care (please carefully pack the ITEM)

If the item is returned by the buyer in any of the above conditions, the return WILL NOT be accepted and no store credit will be issued and the item will be sent back to the buyer. There are no refunds given for any reason or circumstance.

All returned item will be subject to a 20% RESTOCKING and PROCESSING FEE .
We have a strict EXCHANGE POLICY because we have received back items from customers and the item has  obviously been worn, with makeup on it and the odor of smoke and other odors on the fabric. We hope you understand. 

Store Credit:
All returned items will receive Store Credit Coupon that can be used for a future purchase. We will email you a personal Store Coupon Code in the amount of your Store Credit that can be used at anytime on our website to order another item. Your Store Credit will be the amount of your item(s) less 20% restocking fee. We do not refund Shipping, Handling or Insurance Fees.

You can use your Store Credit Code at checkout when placing your next order.

.............................................................................................................................

Where to send your returned item:

Package the return item carefully and mail it to the following address:
Discountdressup
PO Box 272.
Stanton, CA 90680

Exchange inquiries: info@discountdressup.com