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Policy |
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Dmartstores will not charge your credit card account until your item is shipped
Dmartstores will not charge your credit card account until your item is shipped. However if transactions are completed with Paypal the funds are withdrawn at the time the order is placed.
Customer Service Please email us at cs@dmartstores.com for any questions or concerns you might have.
Cancellations Please email us at cancellations@dmartstores.com for all cancellations. Orders cannot be canceled once they have shipped.
Secure Transactions
We want to assure you that every purchase you make from Dmartstores online is a secure transaction. Once you are finished shopping and move on to our "checkout" area, you will be transferred to our secure server, which will encode your credit card information and deliver it only to us.
Data Encryption Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We utilize a Secure Server ID that supports Secure Sockets Layer (SSL) encryption protocol. SSL protects customer information, such as credit card numbers, names, and addresses, during the exchange between your computer and our server. All credit card transactions are processed through our SSL secure server.
Identifying Secure Pages
There are two ways to make sure you're browsing secure pages. Both Internet Explorer® and Netscape Navigator® indicate secure modes with a symbol -- the image of a closed padlock. You'll know the information is protected if the closed-lock symbol pops into view in the lower right- or left-hand corner of your screen while you are checking out. You can also verify secure pages by checking the address, or URL, listed on the location bar. If you spot an "s" after the "http" at the beginning of the address, you know that you're browsing in a secure environment.
Shipping Information
Because we have such a large inventory, most orders will be shipped in 1-2 complete business days after your order is placed. If the item is not in stock, we will do our best to ship it as soon as we can. Dmartstores will ship your items via UPS or FedEx unless specified otherwise. To obtain the shipping costs of most items, put the item in the shopping cart. At the bottom of the shipping card page enter your zip code, state and select the shipping method you wish to receive a quote for. Click "Apply" and the quote will be displayed with the pricing information for the items in your shopping cart. If an item is being shipped via Truck the shipping charge will be clearly marked on the specific item page - no additional shipping charge will apply. All Truck shipments are delivered to your curb unless specifically listed otherwise. Inside delivery is available for most items, please contact us for a quote. All "Free Shipping" offers apply to ground shipments only within the Contiguous United States. If any method other then ground shipping is desired for an order we will contact you with the new shipping quote. You will have the opportunity to cancel your order at that time.
Please note that upgraded shipping is the shipping method only, and does not guarantee arrival within that time frame. If you need your order by a specific date please let us know. We don't know unless you tell us!! Ground transit times are not guaranteed by the carrier or by Dmart. To guarantee delivery by a specific date please select an expedited shipping method and let us know about your deadline.
Any errors in the shipping address provided by the customer are the responsibility of the customer. If a fee is assessed by the carrier due to a shipment being rerouted to the correct address, or if the shipment is returned to the place of origin, the fees will be responsibility of the customer and will be billed to the credit card or Paypal account provided. If the carrier makes multiple deliver attempts and is not able to deliver the package the shipping fees will be the responsibility of the customer.
Dmart recycles boxes. Please open you package before notifying us that you received the incorrect package. The outer box may not list the same product as ordered and shipped.
Canadian Shipments
DMART NOW SHIPS TO CANADA!! Most of our products are now available to ship to Canada via FedEx and UPS International Ground. Canadian orders will generally ship within 3 business days from the date that the order is placed. All duties, taxes, and customs fees are the responsibility of the recipient. If the carrier is unable to collect duties, taxes, etc from the recipient these fees will be billed by Dmartstores to the credit card used to make the purchase. FedEx/UPS charges resulting from customer refusal of a package will be charged to the customer.
All "Free Shipping" or "fixed shipping" offers are only valid for orders shipped to United States addresses. When an order is processed for an item indicating "Free Shipping" or "fixed shipping," Dmart will contact the customer to provide a quote for shipping to Canada. At this time, the customer will have the option to either accept the provided quote or cancel the order. Expedited shipping quotes can be provided upon request.
Payment Methods At Dmartstores, we accept PayPal, VISA, MasterCard, Discover and American Express for payment of your purchases, we do not accept international credit cards. Sales tax is not collected unless your purchase is made in Washington, DC.
On all credit card orders which ship to an address other than the confirmed credit card billing address, Dmartstores must have the confirmed phone number of the billing address, as supplied to the credit card company. In an effort to protect your credit card account, Dmartstores often confirms the order with the credit card holder at the billing phone number. Your understanding as we take these extra measures to protect your best interests is greatly appreciated.
Return and Exchange Policy
All return requests must be e-mailed to returns@dmartstores.com
At Dmartstores, customer satisfaction is our number one concern. We will do our very best to satisfy each and every customer to the best of our ability each and every time. Any unused, brand new merchandise, in their original boxes or packages, may be returned for exchange or refund within 15 days of receipt (less the shipping cost). Dmartstores assumes the "ship to" costs on items with "free shipping" only on purchases that are not returned. A 15% restocking fee will apply when returning items. Before returning an item, you must obtain a "Return Authorization Number". Our customer service representatives can give you more information. Items returned with out return authorization may be refused by Dmartstores. Unauthorized returns kept by Dmartstores will be charged a 20% restocking fee.
If you receive an item other than the product you ordered please provide us with the name and model number of the item you received. We will be more than happy to send you the correct item and pick up the incorrect item at our expense. Dmartstores must be notified that the incorrect item was received within 15 days of delivery and the item must be in the same condition as received, with all the manufacturer's packaging and literature.
Defective merchandise after the 15 day period is under warranty by the manufacturer, and we encourage you to please read the warranty information enclosed with each product. If you should receive any item that is "defective on arrival", please contact us immediately so we can send replacement parts, and if necessary replace the entire item at our expense. The complete unit will only be replaced if it is not possible to repair the item with replacement parts. If you choose not to receive a replacement for an incorrect shipment or damaged/defective item, shipping charges are not refundable and the restocking fee will apply. All items that are being returned or exchanged must be returned with the manufacturer's original packaging. Please open your package and inspect upon receipt. Claims for products that are received damaged must be made within 5 days of receipt.
ALL SALES ARE FINAL ON Furniture, Fitness Equipment, and Personal/Health Care use items such as Shavers, Groomers, Epilators, and the like. These products are not returnable but are fully covered by manufacturer warranties.
Order Processing Policy
We do our best to be accurate, but occasionally mistakes may occur. In the event a product is listed at an incorrect price or with incorrect images, product descriptions, or specifications, Dmartstores reserves the right to cancel any orders placed under those circumstances. Your receipt of an electronic order confirmation does not signify our acceptance of your order. Dmartstores reserves the right to either accept or decline your order for any reason. It is the customer's responsibility to verify accuracy and completeness of an order by reviewing the order confirmation email. Dmartstores is not responsible for non-receipt of communication emails due to an incorrectly entered email address, spam block or any other email failures.
Our Corporate Offices are located in Washington DC, and we ship from many different warehouses within the United States.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Dmartstores - Superlative Service - Secure Transactions - Customer Satisfaction Thanks to all our customers! Because of your positive ratings and customer satisfaction, we have achieved the "5-Star TOP SERVICE" category among the many Yahoo Stores. The "5-Star TOP SERVICE" Icon next to a store's name is a sign of superlative quality. It means that the store is participating in the Customer Rating Program, and that customers who have ordered from that store have given it the highest ratings. Nearly all Yahoo! stores have good customer satisfaction ratings, but those with 5 stars are the best of the best, with at least 95% positive ratings.
We will continue to do our utmost to maintain our "best of the best" customer satisfaction rating.
Offices and Main Warehouse:
Dmart Inc
2834 Alabama Ave
Washington, DC 20020
888-867-3249
Hours of operation: M-Thurs. 10:30AM-6:00PM Friday -10:30AM-2:30PM Eastern Time
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