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Welcome to Dover’s online help desk. We’ve organized the questions our customers ask most frequently for you here. Just click on a category or question and we’ll take you straight to the answer. If you can’t find the information you need here, please follow the link below to reach our Customer Care Representatives.



Orderingpad
padHelp for New Customerspad
How Can I Pay for My Order?pad
What is Dover's Safe Shopping Guarantee?pad
Do I Have to Pay Sales Tax on My Order?pad
How Do I Order If I Live Outside the United States?pad
Will I Receive an Order Confirmation?pad
Does Dover Offer Quantity Discounts?pad
How Do I Order or Use a Gift Certificate?pad
Ordering For Schools & Librariespad
Desk and Examination Copy Policiespad
How do I Cancel or Modify My Order?pad
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Shippingpad
padHow Quickly Will My Order Arrive?pad
How Much Does Shipping Cost?pad
Can I ship my order to a PO Box?pad
Can I Ship One Order to Multiple Addresses?pad
How Do I Send Books to Someone Who Is In Prison?pad
How Can I Track My Order?pad
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Returns and Exchangespad
padWhat Is Your Returns Policy?pad
What Is Your Exchange Policy?pad
How Do I Return Something for an Exchange or Refund?pad
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Contacting Doverpad
padBy Emailpad
By Post Mailpad
By Faxpad
Rights and Permissionspad
Editorial Submissionspad
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My Accountpad
padWhy Set Up An Account?pad
How Do I Set Up An Account?pad
How Do I Sign In?pad
What If I Lost My Password?pad
How Do I Make Changes To My Account?pad
How Do I Track An Order?pad
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Finding Bookspad
padHow Do I Find the Product I am Looking For?pad
What if I Can't Find the Book I Want?pad
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Finding a Store That Carries Dover Bookspad
padHow Do I Find a Store Near Me that Sells Dover Books?pad
My Store Sells Dover Books. How Do I Get Listed in Your Store Locator?pad
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Catalogs and Mailing Listspad
padHow Do I Get Your Latest Catalog?pad
Can I Sign Up a Friend for your Mailing List?pad
How Can I Update My Address Or Stop Receiving Dover Catalogs?pad
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Dover’s Online Familypad
padWhat is the Dover Online Family?pad
How Do I Join Dover's Online Family?pad
How Do I Share Ideas With Dover?pad
Is My Personal Information Safe?pad
Is My Satisfaction Guaranteed?pad
How Do I Change My Preferences or Leave the Dover Online Family?pad
How Do I sign up to Receive Dover Catalogs?pad
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Security and Privacypad
padIs Dover's Website Secure?pad
What Is Dover's Privacy Policy?pad
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Can’t find the answer you need in the list above?pad
Please follow this link to reach our
Customer Care Representatives.
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Top 5 Questions
How Quickly Will My Order Arrive?
How Much Does Shipping Cost?
How Do I Find the Product I am Looking For?
Is my Satisfaction Guaranteed?
What Is Your Returns Policy?

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