Orders shipped by our free ground shipping method to addresses in the 48 contiguous states can take from one to five business days to be delivered, depending upon where it is going. Orders placed by 2-Day shipping will arrive two business days after the order ships, and orders placed by Overnight shipping will arrive the next business day after the order ships. Please be aware, however, that even if you choose a faster shipping method, the order will still be shipped in 1-2 business days. The difference will be in how fast it arrives after shipment. Also, when you select Overnight or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame. Orders places for Dyeables brand shoes in ivory normally take an extra day to be shipped in order for them to be dyed.

Do you offer 2-Day or Overnight shipping?

Yes. We offer 2-Day and Overnight shipping options for orders shipped in the 48 contiguous states. The shipping charge for 2nd Day Air shipping is $15.00 for one or two items or $25.00 for three or more items. The shipping charge for Overnight shipping is $30.00 for one or two items or $60.00 for three or more items. We cannot ship an order overnight or 2nd Day to Alaska or Hawaii. Please be aware, however, that even if you choose a faster shipping method, the order will still be shipped in 1-2 business days. The difference will be in how fast it arrives after shipment. Also, when you select Overnight or 2-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

Can I place an order by phone?

No. All orders must be placed online. If our customer service representatives were to take your order by telephone, it would be placed online the same as you would do yourself. An order placed by the customer will process quickly, whereas if we were to place it online, it often will take at least a day or two longer to be processed. Also, by placing it online yourself, you can be assured that the billing and shipping addresses, as well as the item(s) ordered, are what you intended.

I placed my order but made a mistake. Can I get it corrected?

We are committed to quickly processing and shipping your order. Due to that commitment, we are often unable to change or cancel orders once they are placed. We will do our best to assist you if there are problems with your order, but we can make no guarantees.

Does the package require a signature for delivery?

Yes. Please have the order shipped to a location where there will be someone available to sign for it. If UPS attempts to deliver three times and cannot reach someone to sign for the package, they will send it back to us, and you will be charged a $10.00 shipping charge for re-shipment. If UPS has a signature release on file for your address, they will leave a package without a signature. In that case, we cannot be held responsible if the package is stolen. If the customer specifically requests in the "Comment" area of the order form that the package be left with out a signature, we will do so, but if, once the package is left without a signature, it is somehow lost or stolen, Dyeablesshoes.com or the parent company, Greatdirectories.com, cannot be held responsible.

Can I specify where the package should be left?

No. We cannot give the carrier a specific location for your package to be left. If you need the package left in a specific location, it is your responsibility to leave a note for the carrier as to where you want the package left. There is no way for us to specify on the shipping label a location for the driver to leave the package.

How do the sizes run?

The manufacturer says that they run true to size. However, everyone is different and has a preference as to how they like their shoes to fit. We recommend that you order the size you normally wear in dress shoes, but, of course, we cannot guarantee that it will be the perfect fit for you.

What does AA, B, D, or EE after the size mean?

Some of the shoes we offer come in different widths. The letter after the number on the size designates the width. AA width is narrow, B width is medium, D width is wide, and EE is extra wide.

What if the shoes I order do not fit?

Your can return or exchange your order within 30 days as long as the item is in the original box and is in the same condition as received (no scuff marks, toe marks, or evidence of having been worn, etc). Please try on shoes only on carpeted surfaces, and while wearing peds or hose. DO NOT walk on a non-carpeted area until you have decided to keep the item. Items that are dirty, have scratches or dirt on the sole or toe marks on the inside of the shoe will NOT be accepted for return or exchange, and will be returned to the customer. The shipping charges for the return will be billed to the customer. Please click here for more information on how to return or exchange.

Is there a restocking fee for a return?

There is a $6.00 per item restocking fee for a return or exchange.

If I need to make an exchange, will I be charged a restocking fee?

Yes. If you need to make an exchange, we will charge the credit card used for the original purchase a $6.00 per item restocking fee.

Will I be charged sales tax?

Sales tax will be charged on California deliveries only.

Do you custom dye shoes?

No. If you need a shoe custom dyed, we suggest that you order white, and take them, along with a swatch of fabric which is the color you want, to a reputable shoe repair in your area that provides this service.

I have had the shoes I received custom dyed by a shoe repair in my hometown. Can I return them?

No. We cannot take back shoes that the customer has dyed or has had dyed. In order to return or exchange, the shoes (or bag) must be in the same condition as when received, and must be the same color as received.

If I need to return or exchange, how should I send it, and do you reimburse my postage?

You can send your return or exchange back within 30 days by any method you choose, but we recommend that you send it with some sort of tracking method. We are extremely careful with returns, but if we have no record of having received it and you cannot show proof that we did, we will be unable to credit your card or ship an exchange. We do not reimburse you for the amount you pay to ship the item back.

What if the item I receive is not what I ordered?

Occasionally, an error is made in the shipping department, and an incorrect item is shipped. In such case, please email us at dyeablesshoes@gmail.com to inform us of the error. We will have the item you ordered shipped to you, and we will request that you return the incorrect item to us by USPS Priority Mail with a delivery confirmation or UPS Ground. In such case, we will reimburse to your credit card the amount of your return postage. Any further postage cost, such as insurance, will not be reimbursed. If you choose to return the incorrect item to us by a quicker method, we will only credit your card up to $6.00 for return postage.

Do you accept checks or money orders?

No, we accept all major credit and debit cards, however.

Where do I send the return or exchange?

Please send all returns and exchanges to: