Resellers: please contact us for low reseller pricing. Non-US order: we will tell you the final shipping fees since Yahoo order system cannot handle foreign order correctly! Any product or technical support question, please e-mail to: support@metapo.com 2380-D Qume Drive, San Jose, CA 95131 phone 408)943-9308 fax (408)943-9309 fredyang@metapo.com Return policy: Credit/refund within 15 days of purchase. Customer pays both ways shipping fee to return merchandises to store. 10% restock fee may be applied. Warranty policy: UPS products carry 2-year warranty and batteries and other products (non UPS) carry 1-year manufacturer warranty. Limitation of Liability We sell Fenton brand UPS, not we are not related to Fenton Technologies legal entity. Fenton UPS liability shall be limited to the repair or replacement of defective products or invoice amount in accordance with the Fenton UPS limited warranty. Fenton UPS shall not be liable for any incidental, special or consequential damages for breach of any warranty, expressed or implied, directly or indirectly arising out of Fenton UPS's sale of merchandise, including any failure to deliver any merchandise, or arising out of customer's installation or use, whether proper or improper, of the product, separately or in combination with other equipment, or from any other cause. Products sold by Fenton UPS are not authorized for use as critical components in life support devices or systems. Please ask for refund if you do not agree with our policy.