Please contact us with questions or comments regarding your order by phone M-F 9 to 5 PM EST or by email anytime. Flapper Girl Fabrics, Inc. 108 Maple Hill Rd. New York, NY 11743 Phone: 1.877.513.2261 9-5 PM EST Fax: 757.271.1285 info@flappergirlfabrics.com Return Policy Your satisfaction is our top priority. Returns may be made within 30 days of delivery. Returned items must be returned in their original condition. Patterns must be returned unopened. Sorry, there are no returns on cut fabric. Please send returns to the address above and include the original invoice. Your account will be credited upon receipt of your return. US Shipping Rates Shipping rates are calculated automatically upon checkout and are based on standard UPS, Fed Ex and U.S. postal rates. International Shipping Rates Shipping will not be calculated automatically at checkout for international orders. After you place your order we will email you shipping options and costs which will be added later. Or, you can email us before you place your order for shipping rates and options. Please send shipping inquiries to info@flappergirlfabrics.com and include your address and how many yards and/or patterns you will be ordering. Japanese Customers Our Japanese customers may want to try using US-Buyer.com's services. US-Buyer.com purchases items for you and then arranges shipment to Japan. Their website is http://www.us-buyer.com