info@groomsonlinegifts.com
Customer Service
GroomsOnline's customer service goal is simple: We are committed to providing our customers with total satisfaction. Please be sure to double check the spelling on all personalized items. Our goal is to do it right the first time.
GroomsOnline Customer Service
Monday thru Thrusday Hours 7:00am - 3:00pm Friday 7:00am-2:00pm Arizona
Toll Free: 1-866-694-7666
480-633-0890
Email: mark@groomsonline.com 24/7/365
Mailing Address:
GroomsOnline
23844 S Power Road
Ste 102-PMB
Queen Creek, Arizona 85242
Shipping Policy
Orders are shipped via UPS and USPS. Shipping charges are included on the invoice. Items may be shipped from multiple manufacturer centers and may arrive separately. You will not be charged for these conditions. We reserve the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.
Rush Orders
On rush orders you need to specify date on the product order form and choose the appropriate shipping method. If the order can not be fullfilled by specific date or you need to change the shipping method, we will contact you by phone and email within 24 hours from the time you place the order.
Our Returns Policy
Non-Personalized Items
- GroomsOnline Gifts accepts returns for any non-personalized item provided you follow our specific return instructions..
Personalized and Dated Items
- Personalized and dated items may not be returned. If you are unsure about a product look or quality please order one without personalization prior to placing a large order.
- Personalized and dated items may be exchanged if defective or damaged during shipping. Dated and Personalized items may not be exchanged after the date printed or engraved.
Defective or Damaged Items
- To receive an exchange on a defective or damaged item you must contact us within 5 business days of delivery for return instructions and a return authorization number. Any package arriving without an authorization number will be returned to sender.
Instructions for Return or Exchange
- You must contact us within 5 days of delivery for a return authorization number.
- If the original shipping container is damaged, please keep it for a possible claim with the shipper.
- Place the return authorization number on the outside of the box you are returning so it can be easily identified. Any package arriving without a return authorization number will be returned to sender.
- We encourage you to properly package and track your return box. GroomsOnline Gifts is not responsible for merchandise lost in transit or further damages due to improper return packaging.
Shipping Reimbursement Policies
- GroomsOnline Gifts will reimburse you for ground shipping costs for authorized returns or exchanges. Express shipping costs will not be reimbursed.
- Non-personalized merchandise returned for credit does not qualify for shipping reimbursement.
- GroomsOnline Gifts will pay to ship replacement items via UPS ground service only. Customers requiring rush shipping will be charged.
