FAQ'S

Frequently Asked Questions

1. What is included with my Baby Doppler?

Each Heartones Baby Doppler comes with a large bottle of ultrasound lotion, an instruction manual, a helpful hints booklet, an audio tape or CD to assist you in distinguishing the different sounds you may hear, a 9V battery, and a free return label.

2. What MHz are your Dopplers?

All of our Doppler's use 3 MHz probes. Sorry, we do not have any 2 MHz probes available.

2. When will my opder be shipped?

All orders placed before 5pm EST will ship same day (M-F). Orders placed after 5pm EST will ship next business day. You will receive an e-mail with the tracking information when your order is shipped.

3. How will I be billed?

Your credit card will be billed on the day the unit is shipped and on that same day each month until the unit is returned or sold. For multiple month orders, when your rental period ends, you will be billed monthly until the unit is returned or sold. When we are notified that you are returning your Doppler, we will freeze your billing for 10 days past your billing date.

When returning, please e-mail returning@heartones.com before your billing date to avoid any unnecessary charges.

If you are billed and we receive your Baby Doppler within 7 days of the date billed, we will credit you that amount the day we receive the Doppler back.

All charges will show up as Heartones, Peak Medical, or J-Tec on your statement.

4. How do I return my Doppler?

When you are ready to return your Doppler, just fill out the online return form located in the returning section of our website to notify us that you are returning. Then, SECURELY pack up the Doppler, manual, booklet, and CD/Tape (please do NOT include the lotion) and apply the return label. You can use the box your Doppler came in, or any similar sized box, but please be sure to package the Doppler securely to avoid damage during transit.

DHL RETURN LABEL (Order placed before 11/28/06) Call 1-800-CALL-DHL to schedule a pickup, or take it to a DHL dropbox or shipping location, which can be located at dhl-usa.com or at 1-800-CALL-DHL

UPS RETURN LABEL (Order placed on or after 11/28/06) Drop the package off at any UPS Store, UPS Drop Box, or any UPS Authorized Shipping Outlet (Mailbox Etc, Office Depot, Office Max, etc). You can also hand the package to any UPS Driver making a regular pickup or delivery. To find the UPS location nearest you, please visit the 'Find Locations" quick link at UPS.com or call 1-800-PICKUPS. You may schedule a pickup through 1-800-PICKUPS, however any additional pickup fees are the customers responsibility.

If you cannot locate the provided return label, please contact HearTones at 1-800-323-2943 or info@heartones.com and we can mail, e-mail or fax a replacement label to you at no additional fee.

5. What if I need to return the unit before my rental period ends?

If for Any reason you want to return your Doppler early, we will refund the difference between the time you paid for and the actual time you had the unit. For instance: If you pre-paid for a Baby Doppler for 6-months ($96.00), and you only had the unit for 3 months ($57.00) , we would refund you $39.00 ($96.00 - $57.00).

6. What if I want to purchase the unit?

All rental fees you have paid will be applied to the purchase price (Regular purchase price, not sale price)

7. Can I get more gel or lotion if I run out?

Yes, you can order it from us. We sell a large .25 liter bottle for $10.00 (sorry we do not sell the small tubes), USPS Priority Mail shipping included. Many mothers are finding that regular body/hand lotion works just as well.

8. The red light on the unit is on. What do I do?

Check both ends of the cord to make sure they are plugged into the unit and the probe. You need to change the battery if the light is blinking either red or green. Make sure you insert the battery as shown on the battery door, and the battery is brand new. The clip that hold the probe snapped off! Am I responible and what should I do?

9. The clip that holds the probe broke off! Am I responsible for the damage and what should I do?

Do not worry about it! The clips break off quite easily, and when can replace them just as easily. Just throw the broken piece away, please do not try and glue it back on! You are NOT responsible for the repair costs if the damages occurred during normal use. We will send you a replacement at no cost, as well as provide return shipping for the damaged Doppler.

10. I did not receive a tape or cd with my Doppler. How can I hear the sample sounds?

Please use the following link to listen to the Baby Doppler Sample Sounds audio file.

Click here to listen to Sample Sounds

11. Can you record the heartbeats?

Yes. Although you cannot record directly on to the unit, you can hook up a Baby Doppler to a computer or other recording device and e-mail to friends or transfer to tape or CD for a special keepsake.

All you need to do is hook up the Doppler to a PC using a 1/8" Stereo to 1/8" Stereo Cord, hooking the headphone output on the Doppler to the line in on your PC . Then just use any audio recording program (like Windows Sound Recorder) to record the heartbeat, and that's it!

11. Are HearTones Baby Doppler's FDA Approved?

Yes, all HearTones Baby Doppler's have met the stringent requirements of both the FDA & UL, and are considered safe to use for their intended application.

12. How safe are the Doppler's to use?

Diagnostic ultrasound is one of the safest means available for obtaining the necessary information about your unborn baby (or babies). While many tests are continually conducted by manufacturers and the U.S. government, results in the past have indicated no adverse side effects.

Your caregiver keeps up-to-date on developments in this field and is well qualified to judge the risks and benefits of any medical procedure, including ultrasound examination.

*The American Institute of Ultrasound in Medicine (AIUM) has addressed the concerns relating to the safety of ultrasound and has issued the following statement as of March 1993: "Diagnostic ultrasound has been in use since the late 1950's." Given its known benefits and recognized efficacy for medical diagnosis, including use during human pregnancy, the AIUM herein addresses the clinical safety of such use:

"No confirmed biological effects on patients or instrument operators caused by exposure at intensities typical of present diagnostic ultrasound instruments have ever been reported. Although the possibility exists that such biological effects may be identified in the future, current data indicate that the benefits to patients of the prudent use of diagnostic ultrasound outweigh the risks, if any, that may be present." Our products use as low an ultrasound power as practical. The level of ultrasound power emitted is not adjustable. Prudent use on the mother's part would include minimizing the length of time that she listens to the baby's heartbeat on each occasion.

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E-mail any questions to info@heartones.com or
Call toll free at 800-323-2943 (M-F 9-4pm MST)