When you are ready to return your Doppler, just fill out the following form to notify us that you are returning. Then, SECURELY pack up the Doppler and manual (please do NOT include the lotion) and apply the return label. You can use the box your Doppler came in, or any similar sized box, but please be sure to package the Doppler securely to avoid damage during transit. DHL RETURN LABEL (Order placed before 11/28/06) Call 1-800-CALL-DHL to schedule a pickup, or take it to a DHL drop box or shipping location, which can be located at dhl-usa.com or at 1-800-CALL-DHL UPS RETURN LABEL (Order placed on or after 11/28/06) Drop the package off at any UPS Store, UPS Drop Box, or any UPS Authorized Shipping Outlet (Mailbox Etc, Office Depot, Office Max, etc). You can also hand the package to any UPS Driver making a regular pickup or delivery. To find the UPS location nearest you, please visit the 'Find Locations" quick link at UPS.com or call 1-800-PICKUPS. You may schedule a pickup through 1-800-PICKUPS, however any additional pickup fees are the customers responsibility. If you cannot locate the provided return label, please contact HearTones at 1-800-323-2943 or info@heartones.com and we can mail, e-mail or fax a replacement label to you at no additional fee. OUR RETURN FORM IS TEMPORARILY DOWN. PLEASE E-MAIL YOUR NAME, ORDER NUMBER, BILLING DATE AND E-MAIL ADDRESS TO RETURNING@HEARTONES.COM. WE APOLOGIZE FOR THE INCONVENIENCE AND WE WILL HAVE THE RETURN FORM BACK UP SHORTLY. Thank you for notifying us that you are returning! Once we receive your Doppler, your account will be closed. If you are due a credit, it will be posted that same day. Please note that if we do not receive your Doppler within 10 days of your billing date, regular monthly billing will resume (we will track the shipment to see if it is in transit). If you have any questions about your return, please e-mail us at returning@heartones.com Thank you again and good luck!