Orders are processed within 24 hours of receipt (except week-ends). RecRooms.com will call or email if there is a delay in shipping due to out-of-stock situations.

UPS Expedited Shipping:

UPS expedited shipping is available for limited products. Order must be placed M-F before 12pm EST and all items must be in inventory. Some items ship from the manufacturer and expedited shipping options are not available. RecRooms.com will call or email if expedited shipping is not available for the items you selected.

Order Placed (Before 12pm EST)	UPS Next Day Air (Expected Delivery Time)	UPS 2nd Day Air Saver (Expected Delivery Time)
Monday	Tuesday typically by end of day	Wednesday by end of day
Tuesday	Wednesday typically by end of day	Thursday by end of day
Wednesday	Thursday typically by end of day	Friday by end of day
Thursday*	Friday typically by end of day	Monday by end of day
Friday*	Monday typically by end of day	Tuesday by end of day
Saturday*	Tuesday typically by end of day	Wednesday by end of day
Sunday*	Tuesday typically by end of day	Wednesday by end of day

* No Saturday or Sunday delivery available. Note adjusted delivery day on chart.

Damaged Items:

RecRooms.com, Inc. requires all damages to be reported within 24 hours. This is for our customers protection.

When signing a Delivery Receipt (DR) for a game please keep in mind that your signature acknowledges that you received the item but also the condition you received the item in. If your game arrives and has visible damage, please refuse it and call us immediately.

If you have doubts about the game being damaged but find no exterior flaws, please mark the Delivery Receipt (DR) accordingly (i.e. box has several dents, box is torn, pallet destroyed, forklift marks, etc.).

If upon opening you find a manufacturers defect, we will do everything necessary to repair or replace your game to factory specifications.

If upon opening you find concealed freight damage, call the freight company immediately and RecRooms.com. Save the boxes. Concealed damage must be reported to the freight company within 24 hours. RecRooms.com will file the freight claim and make the necessary arrangements in getting a replacement to you and the salvage picked up.

Order Confirmation:

When you place an order with RecRooms.com, you will receive an order confirmation by email indicating that your order was received.

Customer Service:

If you have any questions, call our Customer Service Department toll-free at 1-800-890-3010. Our business hours are 8 am - 5 PM EST.

Return Policy

If you wish to return your order within 10 days of the receipt of your order, you may return for a full refund, less any/all shipping fees incurred (Return shipping charges and arrangements will be the responsibility of the customer) and a 20% restocking fee, any item that has not been used and is in its original condition. The product cannot have been assembled or used in any way. The product MUST be in the original box, in resale condition, with the original packaging material.

Please do NOT return any items without contacting us first! We will issue you a Return Authorization (RA#) before any item can be returned to us. RecRooms Direct will refuse any returns not clearly marked with an RA#. We will not issue any credit for shipments that were refused and therefore returned to us.

It is our wish to make your shopping experience enjoyable and our policy is to protect honest customers and keep our prices low., We are sure you can appreciate our sincere wishes that you are pleased with your product.

Yahoo Store Security:

All online transactions at Yahoo! Stores are handled with industry-standard SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

For added security, we also encrypt the credit card number when it is stored on disk, and when we forward it to the merchant.