ORDERING
1) How long do orders usually take to ship and arrive?
2) Where can I check the status of my order?
3) What forms of payment does
LacrosseGiant.com accept?
4) How do I place an order by check?
5) Does
LacrosseGiant.com charge sales tax?
SHIPPING
6) How are shipping rates calculated?
7) How long do orders usually take to ship and arrive?
9) Why is my expedited or oversized shipping so expensive?
10) Does
LacrosseGiant.com have any shipping restrictions?
11) Can I ship my order to a P.O. Box?
12) Can I have my order shipped to an APO/FPO address?
RETURNS
13) How do I return a product?
14) Can I return a product I bought online at
LacrosseGiant.com in one of their stores?
COUPONS, GIFT CERTIFICATES & DISCOUNTS
15) What is a Coupon/Gift Certificate code?
16) Does
LacrosseGiant.com give discounts for team purchases?
17) Does
LacrosseGiant.com have any discount restrictions?
WEBSITE VS. RETAIL STORES
18) Does
LacrosseGiant.com offer the same products online and in stores?
19) Are
LacrosseGiant.com prices the same online as they are in their stores?
20) Can I return a product I bought online at
LacrosseGiant.com in one of their stores?
INTERNATIONAL ORDERING
21) I am calling from outside the United States, how can I contact a representative?
GENERAL INFO
22) What does “call for price” mean?
23) What should I do if the item I want from
LacrosseGiant.com is out of stock?
24) Does
LacrosseGiant.com offer a catalog?
25) Will
LacrosseGiant.com contact me if something I have ordered is not available?
Manufacturer Warranties :
1) DeBeer
About Us
LacrosseGiant has become the one of the largest online specialty retailers of
lacrosse equipment and merchandise in the United States, carrying a very broad selection of the latest in product at competitive prices, and priding itself on customer service and satisfaction.
LacrosseGiant is a part of the Sports Giant family of companies, a multi-channel
sports specialty group which owns and operates HockeyGiant, HomerunGiant, GameRoomGiant, and others.
Our proud employees are dedicated to serving the needs of our customers. Sports Giant’s business is carried on in a modern 55,000 sq. foot warehouse operation in Carlsbad, California which features a state-of-the-art inventory management and control system,
teleservice, warehouse pick, pack and shipment, and customer service operations, all of which support the company’s internet and retail store operations.
Help/F.A.Q.
Before contacting us, you might find the answer to your question in our help section.
Email Us
Live Online Help and Call Center LacrosseGiant representatives can provide online help for questions on placing orders and product information. Live Online Help and Call Center are available:
Monday through Friday from 6 am to 6 pm PST.
Saturday from 9 am to 5 pm PST.
Sunday from 9 am to 3 pm PST.
Phone Numbers
- Toll free 800.633.5999
- Local 760.692.0299
- Fax 760.692.0302
- International 760.692.0299
Our address is LacrosseGiant.com
5928 Farnsworth Ct.
Carlsbad, CA 92008
Return & Exchange Policy
At SportsGiant, we want you to be 100% satisfied with your purchase. You can shop with confidence, knowing that we stand behind our products.
All returns and exchanges must be received within 30 days of the date of purchase, and the product must be returned in its original packaging, in “as new” and re-saleable condition.
We regret that we cannot accept returns or exchanges on used products, special orders or customized merchandise. All packages that are refused will shipped back to you freight collect.
Returns
We will accept a return for any reason whatsoever, but must charge a 10% restocking fee, in addition to any un-reimbursed shipping charges.
If you are returning an item because of an error that we made, we will refund the price that you paid for the item, and we will pay for return shipping. Please ship your returns via UPS ground or USPS only! We cannot pay for shipping charges if your return was shipped by any method other than USPS (Regular) or UPS Ground. Be sure to keep your shipping receipt until credit is issued, as
Sports Giant reserves the right to require proof of delivery of the return shipment prior to issuing any credit.
We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit card statement.
Click
Here to download our Return or Exchange
PDF Form.
To view PDF files you need to download Adobe®
Reader® (Click here
to get it for free)
Exchanges
We understand that sometimes products need to be exchanged for a different size – SportsGiant will gladly exchange any new product for a different size or color. You will not be charged a restocking fee, but will be charged the cost of shipping for the replacement product being sent back to you. Shipping Information
Our shipping rates are based upon the weight of your order. As you checkout, the weight of the items in your cart will be calculated against the shipping method that you have chosen. Oversized items such as hockey sticks and goalie pads will be charged the “dimensional weight” of the order. Some bulky items, although light, are charged based on “dimensional weight” or the space the package occupies in the delivery vehicle. (For further information on oversized items call us toll free at 1-800 633-5999.)
All orders require approximately 48 hours to process and ship. Packages shipped via UPS ground usually arrive within
1-5 business days of the date shipped. Business days exclude weekends and holidays. Delivery times may vary depending on the destination.
We pride ourselves in the ability to ship our products all over the world. However, some locations require special shipping arrangements. Hawaii and Alaska orders may only ship via UPS second day or next day air. APO FPO orders ship via the USPS. Please be aware,
we only ship APO/FPO orders on Fridays therefore the shipping times will be delayed. We cannot ship orders to P.O. Boxes.
Unfortunately, due to manufacturer restrictions some products cannot be shipped outside the United States.
|
Shipping
Information:
Our
shipping rates are based on a "per weight" system up to 50
lbs. for orders within the United States. If your order weighs
more than 50 lbs. or you are ordering from overseas we will be happy to
furnish you with a shipping quote. Most orders ship the following
business day. If there is a problem with your order (ie. credit
card data or sold out inventory) we will contact you via email or
telephone...your order will be delayed until we receive a response.
Shipping
Rates:
|
 |
|
Weight |
UPS
Ground
|
UPS
3 Day Select
|
UPS
2nd Day
|
UPS
Next Day Saver
|
|
up
to 1 lbs.
|
$6.95
|
9.95
|
$11.95
|
$22.95
|
|
up
to 3 lbs.
|
$7.95
|
12.95
|
$14.95
|
$27.95
|
|
up
to 6 lbs.
|
$8.95
|
15.95
|
$19.95
|
$34.95
|
|
up
to 12 lbs.
|
$10.95
|
22.95
|
$29.95
|
$48.95
|
|
up
to 25 lbs.
|
$18.95
|
40.95
|
$50.95
|
$69.95
|
|
up
to 50 lbs.
|
$31.95
|
65.95
|
$88.95
|
$110.95
|
|
|
|
|
Example
of shipping weights (includes item, boxes and packing materials):
|
|
|
|
|
Item
|
Dimensional
Shipping Weights
|
|
Lacrosse
Stick
|
8
lbs.
|
|
Tshirt
|
1
lbs.
|
|
Glove
or Pad
|
3
lbs.
|
|
| Please
Note: |
- Please
remember if you placed your order after 12PM EST. Your order will
not be processed until the NEXT BUSINESS DAY.
- When choosing
your shipping method, please take into account: the time of day
you placed your order, weekends and holidays.
- Most orders
leave our warehouse within
1
to 3
days from the time you placed your order.
- Orders placed
after 12PM EST Friday will not be
processed
until the following regular business day.
- Saturday
delivery is not available and we do not ship to PO boxes.
The
shipping method you choose applies the amount of time it will take
once your package is in the hands of UPS.
|
Revised 12/02/03
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