Montinas Webmaster and International Relations phone number: +34.619.188.359 sales@montinas.com Methods of Shipment: We ship via DHL Express or UPS Expedited Services, offering you a fully insured door to door service, with a 1 to 2 day delivery period for Europe, 2 to 3 days for U.S.A and Canada and 4 to 5 days for the Rest of the World. Availability: The estimated shipment date on your order is based on product availability. If the Lladro figurine ordered is in stock, we can reach the final destination in about 5 days. If on the other hand we do not have the item in stock and must order the figurine from the Lladro factory, it usually takes about 7 to 10 days for delivery to us. You can contact us at sales@montinas.com and we'll tell you if your LLadro figurine is in our stock and how many days it will take to reach you. If it's required by our client we can ship a Lladro figurine from our stock with high priority and reach our client in less than 3 working days. In both cases we'll keep you informed when you place your order when you'll receive it. Notification of Dispatch and Delivery: As soon as your order has been shipped out you will receive an email from us with a shipment number for online tracking purposes. Guarantee and Damage: Montinas follow the strictest of quality controls before shipping any of their products and hence will only accept return of goods that are flawed or imperfect if informed within 72 hours of receipt. The same 3 day period applies for merchandise damaged or lost in shipment, in which case you must contact us via email and we will advise how to proceed to obtain a replacement or reimbursement only if the piece is no longer in production. Taxes: Prices Exhibited are Free from Value Added Tax ( V.A.T.). Taxation will be ruled by the laws applicable at the country of destination, and hence we are not responsible for Charges if any that are levied by Customs or Local Authorities upon receipt. If you need any additional information, please contact us at sales@montinas.com or calling at +34.619.188.359 Lladro from Spain - Montinas OFFICIAL AGENCY AUTHORIZED DEALER  ©Lladró Comercial, S.A. GENUINE LlADRÓ from SPAIN Request information about our products from: sales@montinas.com. |