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Contact Us/About Us
Commonly Requested Information
Table of Contents
•Address
•Dealers
•Ordering Options
•Privacy Policy
•Payment Options
•Accepted Credit Cards
•Sales Tax
•Quality Statement
•Shipping & Package Tracking
•Return Policy
•Register For Our Email Updates
•Company History
•FAQ
Colorado, USA (headquarters)
Low Energy Systems, Inc.
5350 Joliet St
Unit 1
Denver, CO 80239 Map
Hours: 8AM-5PM MST Mon-Fri
Toll free: 1-800-873-3507
Ph.: 303-781-9437
Fax: 303-781-3608
Email: sales@tanklesswaterheaters.com
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a message
Ontario, Canada
Tankless Low Energy Systems, Inc.
1621 McEwen Dr. Unit #10,
Whitby, ON L1N 9A5 Map
Toll free: 1-888-443-3847
Ph.: 905-721-8166
Fax: 905-721-8266
Email: sales@tanklesswaterheaters.ca
Leave
a message
| PLEASE CALL 1-800-873-3507
FOR FURTHER ASSISTANCE |
|
| DEALERS/DISTRIBUTORS/REPRESENTATIVES: |
Dealer Inquiries Invited!
Tankless water heater sales are expected to grow at double digit rates for the
foreseeable future. Want to get into Business? Call us 1-800-873-3507 or click
here to email us.
We offer special pricing for dealers, plumbers and contractors who install tankless
water heaters.
We have a dealer web site: www.tanklesswaterheaters.org.
Access to this web site will give you the following benefits:
- extra installation tips and help for hydronics equipment;
- special low prices for large quantity orders;
- unlimited fast reply email and phone technical support;
- you can place your orders at any time from your work or home computer;
- full access to all the parts and products, not listed on our public web site;
- special deals, available for the contractors only.
Plus we can send you a catalog with trade pricing. To get access to our dealer
web site at www.tanklesswaterheaters.org
or receive our catalog you will need to fax to us a copy of your plumbing license
at 303-781-3608. Or you can mail it to us at:
Low Energy Systems, Inc.
5350 Joliet Street Unit 1
Denver, CO 80239
| PLEASE CALL 1-800-873-3507
FOR FURTHER ASSISTANCE |
|
Low Energy Systems supports many means to place your orders.
- Online - This is the fastest method
for you to place your order, so it is our preferred means of operating. Go
to www.tanklesswaterheaters.com
and follow the online order instructions. If you do not find some item there
you can call at our toll free number: 1-800-873-3507.
- Telephone - You can call a credit card
order in to our toll free line at 1-800-873-3507.
- Fax
- Click
here to download our sales order form. You can print it and fax it to
us at (303) 781-3608.
- Office - if you are located in Colorado
you can also visit our show room at the following address: 5350 Joliet Street Unit 1, Denver CO, 80239
| PLEASE CALL 1-800-873-3507
FOR FURTHER ASSISTANCE |
|
Any and all information that we collect about our customers will not
be sold, traded, or given to any other person or company, for any reason. We value
your privacy, so your information will never leave our company.
| PLEASE CALL 1-800-873-3507
FOR FURTHER ASSISTANCE |
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Orders placed during the weekend will be shipped the
following Monday.
- Money Order or Cashier's Check - Purchased
items will be shipped immediately upon receipt.
- Personal Check - Purchased items will
be shipped on the tenth business day.
- Credit Card - Purchased items will
be shipped next business day.
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| PayPal.com - |
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Accepted Credit Cards / International Credit Cards
Your credit card is charged only when your order is shipped.
Concerning Secure International Credit Card Transactions
Many Banking Institutions in Europe, the United Kingdom and elsewhere have
special privacy rules. These institutions offer their customers International
Credit Cards that are acceptable here in North America. These Banking Institutions
also wish to keep their customers' privacy and security intact, including their
customers' billing addresses.
Recently Credit Card Clearing Companies here in the USA have begun to offer
acceptance of these "International" Credit Cards on a restricted basis.
In order for us to process International Credit Cards here in the USA, it is
required of us to make a billing address verification when your order is to
be filled and credit card information is presented for authorization. We propose
to comply with both sets of rules.
This is for your protection and the security of your personal credit card information.
There are a number of ways for us to obtain acceptance of your International
Credit Card .... any one of these methods will suffice ...
1) Have your Issuing Bank call us in the USA Toll Free.
You can have your Credit Card Issuing
Bank contact us by calling Low Energy Systems Inc. toll free in the USA at
1-800-873-3507, ext. 3 or 1-888-778-3240 or by lease line 303-781-9437. We
present your credit card information to your Bank and will need an address
confirmation from them and/or an authorization (approval) code number for
your transaction. Most International Banks will do this at no extra charge
to you, their credit card customer.
2) Have your Issuing Bank give us their USA or
Canadian Toll Free Phone Number.
You can refer us to your Issuing
Bank's toll free phone numbers here in the USA. We will be happy to call your
Banks if possible and manually have the transaction secured with an authorization
(approval) code. Most large International Issuing Banks have a North American
toll free number for their Credit Card Holder's convenience. Our email address
is sales@tanklesswaterheaters.com.
3) You may send us with a "Photo ID"
with your address: You can FAX us a copy of your Photo
ID, usually a driver's license or passport page with your photograph and address
as it appears on your credit card statements. We do not recommend that you
send this photo and address information by e-mail as e-mail information may
not be secure.
Our FAX number for Low Energy Systmes Inc. is
+1-303-781-3608.
International Voice Line [Main Office] : +1-303-781-9437
| PLEASE CALL 1-800-873-3507
FOR FURTHER ASSISTANCE |
|
Colorado residents must add 7.72% sales tax.
| PLEASE CALL 1-800-873-3507
FOR FURTHER ASSISTANCE |
|
Each piece of merchandise is inspected when we receive it, and again
before we send it to you. We are dedicated to selling only the highest quality
items.
| PLEASE CALL 1-800-873-3507
FOR FURTHER ASSISTANCE |
|
| SHIPPING & PACKAGE TRACKING: |
All items are packed with the utmost care and shipped insured. We use double boxes
for the Takagi water heaters. We normally ship by UPS Ground Residential service
(USA only, except for Alaska, Hawaii, and Puerto Rico), but also can ship via
UPS Ground Commercial (USA only, except for Alaska, Hawaii, and Puerto Rico),
UPS Next Day Air, UPS Second Day Air, UPS Canada, UPS Worldwide Express, By Barge
Within Hawaii, and USPS Priority Mail.
UPS Ground: Business days in transit from DENVER, CO 80239.
Shipping to Canada
Shipping charges from the USA to Canada include:
1. Brokerage Fees
2. Customs Duty
3. Taxes
| Carrier |
UPS |
USPS |
| Maximum allowed shipping weight per package |
150 lbs. |
66 lbs. |
Brokerage Fees, Depends on Value For Duty ($CAN)
$0.00 to $20.00
$20.01 to $40.00
$40.01 to $100.00
$100.01 to $200.00
$200.01 to $350.00
$350.01 to $500.00
$500.01 to $750.00
$750.01 to $1,000.00
$1,000.01 to $1,250.00
$1,250.01 to $1,600.00
$1,600.01 to $5,000.00
Each additional $1,000.00
|
FREE
$ 6.50
$17.90
$26.50
$34.25
$38.40
$43.60
$48.80
$54.00
$57.30
$64.40
$ 4.65
|
None |
| Customs Duty |
20% of Value |
Taxes
British Columbia
Alberta
Saskatchewan
Manitoba
Ontario
Quebec
Prince Edward Island
New Brunswick
Newfoundland
Nova Scotia
|
14.5%
7.0 %
13.0%
14.0%
15.0%
14.5%
7.0 %
15.0%
15.0%
15.0%
|
UPS Disbursement Fees:
Customers are responsible for payment of duties and taxes. When funds are not
provided in advance by the customer, and UPS remits the duties and taxes on the
importer's behalf a fee of 2.5% (minimum $5.75) of the amount paid by UPS will
be charged. To avoid Disbursement Fees, call 1-800-PICK-UPS and ask about their
prepayment or Electronic Funds Transfer (EFT) plans.
| PLEASE CALL 1-800-873-3507
FOR FURTHER ASSISTANCE |
|
Once a product has been
shipped from our premises, if you wish to return it, please, note that our restock
charge is minimum 20%. We do not accept returns of products after they have been
installed. All shipping costs are not refundable. Return policy is limited to
90 days from the date of purchase. No returns on parts. Products must be returned in original shipping container.
| PLEASE CALL 1-800-873-3507
FOR FURTHER ASSISTANCE |
|
| REGISTER FOR LOW ENERGY SYSTEMS EMAIL UPDATES/NEWSLETTER: |
| PLEASE CALL 1-800-873-3507
FOR FURTHER ASSISTANCE |
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Low Energy Systems was founded in 1977
in Camden, Maine. At that time we were faced with an oil embargo. We were facing
a cold Maine winter and people were afraid of being without heating oil. A window
of opportunity opened that allowed a new business to start up.
Our philosophical underpinning was appropriate technology. In Maine we had huge
forests of hardwoods that would benefit from some thinning. Backyard welders followed
plans from The Mother Earth News and built hydraulic log splitters and wood stoves.
Neighbors helped each other cut and stack wood in huge creative piles. There were
chain saw accidents and chimney fires and smog but we sent a message that made
the front covers of many news magazines. We will survive without the oil!
Now Low Energy Systems is in Denver, Colorado where the burning of wood is mostly
banned and the company sells efficient gas appliances. We have pioneered the use
of tankless gas water heaters as the sensible alternative to tank type water heaters.
We reasoned that people would not leave their automobile running all night so
that they could drive to work in the morning but they were doing that exact same
wasteful thing with their water heaters. An opportunity exists.
Today we sell many tankless water heaters and try to educate consumers and support
users with technical service assistance. We work hard and get slow growth results
mostly because natural gas is cheap! The more expensive, smaller propane fuel
market has always been stronger in terms of consumer demand.
We believe in what we do and we support our customers. The products that we offer
vary in capacity, efficiency, and ease of installation. This site aims at simplifying
the purchasing decision by only offering the highest quality / value tankless
water heaters within a hopefully user friendly organization.
| PLEASE CALL 1-800-873-3507
FOR FURTHER ASSISTANCE |
|
sales@tanklesswaterheaters.com
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