Welcome to the Lucy-Desi Online Gift Shop Lucille Ball-Desi Arnaz Center 300 N. Main Street Jamestown NY, 14701 716.484-0800, extension 203 orders@lucy-desi.com ORDER INFORMATION By Telephone: Call toll-free 1-877-582-9326 (1-877-LUCY-FAN). We're open 7 days a week, Monday-Saturday, 10:00 am to 5:30 pm and Sundays, 1-5 pm Eastern time. Please have your credit card number and expiration date ready when you call. The Lucy-Desi Museum Gift Shop accepts VISA, Master Card, American Express, and Discover. By Mail: If you prefer, you may mail your gift shop order to us. Please do not send cash as payment. Payment must be in the form of a personal check, money order, or credit card--payable in U.S. funds. Just complete the order form and mail with your payment to: Lucille Ball-Desi Arnaz Center Gift Shop, 300 N. Main Street, Jamestown, NY 14701. (Please include your daytime and evening telephone numbers in the event that we have a question about your order.) By Fax: If paying by credit card, you may also fax your order to us at 1-716-484-1018, 24 hours a day, 7 days a week. Please make certain that all writing is legible and include all necessary credit card information (including expiration date.) SHIPPING INFORMATION (within the United States) Most orders for in-stock merchandise are shipped within two to three business days. Please allow 7-10 business days for delivery to addresses in the continental United States. Under $20....$6(standard delivery)....$20.00 (rush delivery) $20-$49.99...$8(standard delivery).....$24.00(rush delivery) $50-$99.99...$12(standard delivery)....$30.00(rush delivery) $100-$299.99...$16(standard delivery)..$36.00(rush delivery) $300+.......Free(standard delivery)....$42.00(rush delivery) **PLEASE NOTE: Rush delivery is sent UPS 3 Day Select. If requested, the package will be delivered within 3 business days. Overnight and Saturday delivery are not available. ORDERS SHIPPING TO CANADA: Please allow two to three weeks for delivery to addresses. **PLEASE NOTE: Rush delivery is not available for any order shipping outside of the United States. INTERNATIONAL SHIPPING (outside the United States and Canada): **PLEASE NOTE: Rush delivery is not available for any order shipping outside of the United States. Please allow four to six weeks for delivery. International shipments other than Canada will be charged actual cost plus $5.00 handling fee. Once an order has been placed online, a shipping quote will be emailed to you within two business days. QUESTIONS: Our friendly and knowledgeable staff are eager to answer your questions. We can check product availability, provide further information about our products, check the status of your order, and assist with any concerns. Simply: CALL US: 716-484-0800 or toll-free at 1-877-582-9326 (1-877-LUCY-FAN) EMAIL US: orders@lucy-desi.com WRITE US: Lucy-Desi Museum Gift Shop, 300 N. Main Street, Jamestown, NY 14701 RETURNS & EXCHANGES: All returns or exchanges must be made within 30 days of your dated salesreceipt. Your original packing slip must be included with any return. Per your instructions, we will promptly exchange or refund the purchase price (less shipping & handling) of returned merchandise provided it is returned in new condition. We will not accept returns on used, soiled, or worn merchandise. Defective videotapes, CDs, and cassette tapes will be exchanged only for the identical item. We cannot accept returns sent C.O.D. SENDING GIFTS TO ANOTHER LUCY-DESI FAN: At your request, we will send your gift order directly to the person of your choice. A Lucy-Desi gift card can be included with your personal message at no additional cost. You will receive a shipping confirmation for items sent to an address other than your own. Please place all orders to multiple recipients each as separate orders. If mailing your order, please indicate clearly the items to be sent to each gift recipient, and add the appropriate shipping charge for each additional address. SALES TAX: New York state residents must include 7.75% sales tax on all orders delivered to New York state. Clothing items are non-taxable. PRICES: All prices at the online Museum Store and in our print catalog are subject to change without notice. All typographic, photographic and descriptive errors are subject to correction. MEMBERSHIP DISCOUNTS: All Museum Members are entitled to merchandise discounts. Cast Members (10%), Directors (15%), Producers (20%), Stars (20%), and Executive Producers (25%). Members must provide their membership level and membership number in the "Gift Message" area when placing an order. Interested in learning more about becoming a member? Click on "Membership" on our web site. GIFT CERTIFICATES: Gift certificates are available at $10, $20, and $50 amounts and can be purchased online, over the telephone, or through the mail. Remember to indicate the recipient's full name and address. Gift certificates cannot be redeemed over the telephone or via an internet order. Gift certificates must be sent in with a mail order or presented in person at the gift shop.