1. How long will it take for me to receive my luggage?
LuggageGuy is located on the East Coast of the United States (New Jersey). We ship standard ground orders within two business days of receipt of your payment. Once an item is shipped from our warehouse, UPS Ground estimates most deliveries to the East Coast between 2 to 4 business days, deliveries to the Mid-West 4-6 business days and deliveries to the West Coast between 5 to 7 business days.

2. Can I receive expedited shipping?
In addition to UPS Ground, we offer 2nd Day Air and 3rd Day Air via shipments via UPS only. After receipt of your payment, air shipments are processed the next business day. UPS then delivers within the 2 to 3 day window you have elected. Should you have any questions about expedited shipping, please contact us at 1-800-971-4920 (or sales@luggageguy.com). Please have your zip code and item number available.

3. What is your return policy?
We unconditionally guarantee all unused merchandise for 30 days from the receipt of shipment. Should you not be satisfied with your purchase, you may return it for a FULL REFUND. LuggageGuy.com will provide you with a pre-paid UPS label for each box that you wish to return to us and we will pay the freight on your return. LuggageGuy.com charges a small restocking fee of $5 per box (see #4 below for more details). All luggage must be in the condition you received it in with all tags attached and in the original carton. Your original form of payment will be credited for the price of your purchase. Your credit will appear after LuggageGuy.com has received and processed your returned item at our warehouse. Note that credit companies vary on the time it takes for credit to appear on your statement. Please allow one to two billing cycles for the refund to appear on your statement.

4. Why is there a $5 restocking fee for returned cartons?
To ensure the highest quality standards, LuggageGuy.com examines and reboxes all returned items to ensure that only new and unused products are put back into inventory. We, therefore, charge a modest restocking fee per carton for all new items returned to us. Under our Free Returns Policy, customers that return new unused products will be provided with a full refund and LuggageGuy.com will pay all freight.

5. Why is there a $9.95 handling fee on sets?
LuggageGuy.com guarantees the lowest prices on all luggage. For luggage sets, we repack each piece into the fewest number of extra-strong cartons possible and pass the savings on to you. Even with our $9.95 handling fee our customers save even more money, and receive their purchase in perfect condition.

6. If I live in NJ, am I able to pick my item up?
Due to insurance regulations, our warehouse does not permit access for customer pick up. We ship all our orders directly from our warehouse.

7. Do you ship outside the Continental United States?
In addition to the Continental United States, we ship to Alaska, Hawaii and Puerto Rico. Additional freight charges apply to any purchases outside the Continental United States or to Canada. Please contact us at 1-800-971-4920 or sales@luggageguy.com for more information. Please have your zip code and item number available.

8. Can you leave specific instructions for UPS on how/where to deliver my item?
Unfortunately, we do not have any contact with your specific UPS driver. After your item is shipped, you will receive an email with a UPS tracking number and a link you may click to track your shipment. You may also contact UPS at 1-800-PICK-UPS, or use their online tracking system at ups.com and use your tracking number to request specific delivery information.

9. How will I know when my item has shipped and/or when I will be receiving my item?
Shortly after your item leaves our warehouse, you will receive an email, which includes your UPS shipment tracking number. You may then track your shipment through the link provided or at ups.com. Please allow approximately 24 hours for the tracking link to go into effect.

10. Do I have to pay tax on the item?
LuggageGuy.com collects and remits taxes only on shipments to New Jersey.

11. Do all carry-ons meet Airline Size Restrictions?
The rules for what can and cannot be carried on-board a domestic aircraft are not absolute, and are being updated regularly. These regulations vary from airline to airline, and even from type of aircraft to aircraft and, in many cases, upon whether you are one of the first passengers on-board... or one of the last. We do not guarantee any item being allowed on-board any aircraft; however, LuggageGuy.com uses its best efforts to make sure that every item that is described as a “carry-on” meets most domestic airline standards. For more information, please view our Airline Luggage Restrictions.

12. Do you have other sizes or colors available?
Yes. Each item page shows the colors and sizes that are available for that particular product. The color choices are also located on each page just above “Add to Cart”. Click on the down arrow in the drop down box to view colors and make a selection. Many other items are also available. If you don't see the item you want, please contact us at sales@luggageguy.com.

13. What lowest price guarantee do you make?
We absolutely unconditionally have the lowest prices on every product that we sell. If you find a legitimate advertised price for the same product, anywhere, from any store, catalog or website, before your purchase, or even within 30 days after your purchase from us, we will match the price. We'll even match our own lower prices, should we lower the cost of the item you purchased within 30 days of your purchase. Just send a copy of the advertisement, along with your order # or proof of purchase from us. You can mail the advertisement to us, or fax it, or even email it to us.

14. Is my personal information and credit card secure?
LuggageGuy.com takes many precautions to protect your information from misuse when ordering from our online store. For more information, please view our Privacy Policy.