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*Shipping will not be charged for any order, as our products are downloadable only. We DO NOT mail any physical products to you. They are downloadable document files. **Sales Tax will be charged to Texas residents only Contact InfoPLEASE ONLY USE EMAIL TO CONTACT US
If you encounter problems with your download or with viewing/printing of the PDF, DOC, or RTF files, please refer to the Help/Problems page for information or email us at support@pinkmonkey.com.If you have a billing only inquiry, you may call 713-201-4999 and leave a voice mail or email us at support@pinkmonkey.com, but please do not call regarding anything other than a billing issue. Again, WE DO NOT OFFER TELEPHONE SUPPORT OR TEXT MESSAGING SUPPORT. ALL SUPPORT QUESTIONS/PROBLEMS ARE HANDLED VIA EMAIL. If you call, please don't expect a fast response. You will always get a fast or immediate response by emailing us at support@pinkmonkey.com. The answer is simple. It's not that we wouldn't enjoy chatting with you sometime, but we only sell downloadable electronic document files over the internet. If you are purchasing our items, then you are on the internet and you can Email Us. Email gives us a written track of the problem and the resolution and we don't have to be annoyed by a ringing phone at all hours of the day and night. Email is much better for everyone involved. We do monitor the emails constantly and respond very quickly. If you are one of those people that just has to talk on the phone or if you cannot use email, please use another site. Please also remember that we do not take orders via telephone. You may only purchase our downloadable products through this store. If you have privacy or security concerns, please read the information on our Privacy/Security page. If you are for any reason uncomfortable with making a purchase from our secure download store, then please do not. We don't want anyone to make a purchase unless they understand what they are doing. It's completely safe, but if you have concerns, please don't make a purchase. support@pinkmonkey.com |