General Information: The Monticello Catalog

We hope that the following will answer your questions about the Monticello Catalog. If you'd like further information, please e-mail us or call the customer service number listed below. Thank you for your interest in Monticello.

CORPORATE GIFT GIVING:
For information about our Corporate Gift Program, please call our customer service number at 1-800-243-0743, Monday -Friday, from 9:00 a.m. to 5:00 p.m. EST. We will be happy to assist in placing orders and sending gifts.


CREDIT CARD SAFETY:
This portion of Monticello Catalog's online ordering system is hosted on a secure Yahoo! server using encryption technology. It is equipped to handle confidential information such as credit card numbers. However, the Thomas Jefferson Foundation is not responsible for damages incurred from placing your credit card information on-line. You may also choose to place your order via toll-free telephone: 1-800-243-1743.


FAXING YOUR ORDER:
If you prefer to fax your order to our Catalog offices, please fill out all on-line ordering screens, including credit card information. However, instead of submitting the credit card information, please use a printer to print the order information. (To avoid submitting your order on-line, please use your back button or close the screen of your browser.) Then fax this print-out to: 1-434-984-7732.


GIFTS:
If you would like your selections mailed directly to a friend or family member, please type the friend's name and address into the "shipping information" area of the on-line order form. Then type your own name and address into the "billing information" area. If you'd like to include a free gift message, please e-mail us the name of the recipient and the message you'd like to include. Please place separate orders for each recipient.


GIFT WRAP:
Our richly colored gift wrap, ornately topped with organdy ribbon and a Monticello seal, is an elegant look for any special occasion. At your request, we will include a hand-written Monticello gift card to add a personal touch. $6.95 per item, where listed.


THE MONTICELLO UNCONDITIONAL GUARANTEE:
Every catalog item comes with Monticello's unconditional assurance of quality. If, for any reason, you are not completely satisfied with your purchase, return it for an exchange or full refund. (Shipping and personalized items are not refundable.) Please call Customer Service at 1-800-243-0743 for details.


MONOGRAMMING:
A few of our items can be monogrammed and will be accompanied by special attributes that will allow to customize your items. For large or special orders, however, we request that you make such arrangements by placing your order via telephone, not the Web. Please call 1-800-243-1743.


QUESTIONS ABOUT YOUR ORDER:
For information regarding your order, please call 1-800-243-0743 Monday - Friday, between 9 a.m. and 5:00 p.m. Eastern Standard Time.


PRIVACY AND MAIL PREFERENCE SERVICE:
This site is hosted on a secure Yahoo! Store server. For information regarding Yahoo!'s privacy policy, click here.

Occasionally, we make portions of our customer mailing list available to other carefully selected organizations. If you would rather not receive such mailings, please send us a quick e-mail with your name and address and a request that we not share your name.


SHIPPING:
Our shipping policies are outlined on another page of our Web site.


TELEPHONE NUMBERS:
To place orders, call toll-free anytime: 1-800-243-1743.
For customer service, call 1-800-243-0743, Monday-Friday, 9:00 a.m. to 5:00 p.m. EST.



"TJ" AND "M" SYMBOLS:
= Jefferson-related object (or plant grown by Jefferson)
= Seeds and plants cultivated or harvested from the gardens at Monticello


VIRGINIA STATE SALES TAX:
A before-shipping 5% Virginia State Sales Tax is automatically added to all orders shipped to Virginia. For all orders originating in Virgina but shipped out of state, the Virginia State Sales Tax will be charged in addition to the to calculation shown online.