NetLighters.com has partnered up with the United Parcel Service (UPS) and United Postal USPS for all of its shipping needs. We generally ship orders within 1 business days of when we process the order. In the event that we discover the product is damaged or unmerchandisable or if we recognize that the inventory may be otherwise unavailable, we will not ship within 2 business days and will contact you to make arrangements for either a refund, reshipment, backorder or other applicable action. |
Following is the list of our shipping charges:
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| USPS Priority Mail : |
5.45 Plus Add $0.50 each additional Item
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| UPS-Ground : |
6.95 Plus Add $0.50 each additional Item
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| UPS-3rd Day Air : |
11.95 Plus Add $0.50 each additional Item
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| UPS-2nd Day Air : |
15.95 Plus Add $0.50 each additional Item
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| UPS-Next Day Air : |
29.00 Plus Add $2.00 each additional Item
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| Only UPS Ground allows lighters to be shipped with fuel or butane fuel. |
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| " All orders are shipped from the Illinois " |
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| Will I be able to track my shipment? |
| What if I didn’t receive a tracking/delivery confirmation email? |
| What if the tracking information shows that the package has been delivered? |
| What if the tracking information shows that the package is being returned? |
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| Will I be able to track my shipment? |
Only UPS shipment method is trackable. enerally, within 1 business day of our shipping your order, we email you the tracking confirmation number.
UPS Tracking information: http://www.ups.com/tracking/tracking.html |
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| What if I didn’t receive a tracking/delivery confirmation email? |
Often, our emails are intercepted, deleted and/or otherwise caused to not arrive to you. This occurs because some ISPs (Internet Service Providers, including AOL, NetZero, MSN, Earthlink, Yahoo, Hotmail, and others) employ SPAM (junk e-mail) filters to minimize the amount of junk e-mail you receive. Because we are a high-volume merchant (we sell a lot of products), we also send a large volume of email (shipping confirmation, order confirmation, customer service replies, etc.). We are also, therefore, often “filtered” by these ISPs and, sometimes by SPAM filters or “rules” you may use on your email client software.
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| What if the tracking information shows that the package has been delivered? |
Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes. Please, first, check with your neighbors and other family members and around the perimeter of your home. If you still can not locate the package, please contact your local mail carrier (or UPS/FedEx driver -- in the case of delivery by one of these carriers). That local carrier will be the one with the knowledge of where, how and to whom the package was delivered and will be the fastest path to locating your item.
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| What if the tracking information shows that the package is being returned? |
| Upon receipt of your package (returned by the carrier), we will contact you to make arrangements to have the item reshipped. Those arrangements will include verifying the shipping information and, in most cases, an additional charge for re-shipping the item. |
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