| Thank you for visiting the National Fisherman Store. Frequently Asked Questions How do I place an order and is it safe? You can place a secure order on this web site. Add items to your shopping basket by choosing a size (if applicable), quantity, and then clicking on the “Order” button. When you are finished shopping, click on the “Show Order” button on the left hand side of this page and follow the ordering instructions. We accept Visa, MasterCard, Discover, and American Express credit cards. Please note that your credit card statement will read "Klarity Fulfillment." If you prefer, you can call us at 800-458-6405 (M-F, 8:30am - 5pm, EST). Fax your order to 207-873-3924. Or, you can mail your order along with credit card number and expiration date or check to: National Fisherman Orders K-Fulfillment PO Box 147 North Vassalboro, ME 04962 Please note that checks must be made out to "Klarity Fulfillment." What are your shipping and handling methods and charges? We ship most items via the US Postal Service Priority Mail. Orders usually arrive in 5 to 7 business days from the order date. We can ship all items, except posters, overnight via USPS Express Mail for an additional $20 per order. Orders must be placed by 12:00 pm EST to ensure delivery the following business day. Please make sure to ship items to your postal mailing address. Shipping & Handling Charges within the U.S.: Please add $2.00 for each additional $40 ordered. Canadian orders please add $5 to the costs above. All other international orders, please call us at 207-873-3911 (M-F, 8:30am - 5pm, EST). Fax your order to 207-873-3924. Or, email us at nfstore@divcom.com. Due to the high volume of fradulent international orders, we cannot process them over the Internet at this time. Do you offer gift certificates? Yes! We offer gift certificates in $25.00 increments for use in the National Fisherman Store. Gift certificates are “virtual” and recipients will receive an email from us that explains who sent them a gift certificate and how they can redeem it. Gift certificates cannot be used towards magazine subscriptions at this time. What is your return policy? Refunds are available for products returned within 30 days of the order date. Freight charges are not refunded. If you wish to return merchandise, please send it to: National Fisherman Returns K-Fulfillment PO Box 147 North Vassalboro, ME 04962 Include a copy of the packing slip with the reason for the return. Please specify if you would like to exchange it or receive a refund. We pride ourselves in selling quality merchandise. If you have a defective product, please email or call us and we’ll be happy to replace it. What is your privacy policy? From time to time, we make your address available to other companies whose products and services may interest you. If you prefer not to receive such mailings, email us at subscriptions@divcom.com or send us a letter to the contact address below and indicate your preferences. How can I contact you? Contact the National Fisherman Store for questions, comments, or to place an order: National Fisherman Store K-Fulfillment PO Box 147 North Vassalboro, ME 04962 nfstore@divcom.com 800-458-6405 (M-F, 8:30am - 5pm, EST) Questions about your magazine subscription? Call 800-959-5073 At this time, we do not offer subscriptions through the National Fisherman Store. |