WAREHOUSE AND SHOWROOM 1102A John Reed Court City of Industry, CA 91745 M-F 9am-5pm Warehouse Telephone: 626-435-2398 Fax: 626-435-2395 info@owlbehome.com SHIPPING For your savings, shipping rates are based on the actual UPS or Fedex Ground delivery rate plus a $3.50 handling charge. Larger furniture are shipped via motor frieght at $200-400 per delivery (lower in Los Angeles). DELIVERY TIME FRAME Please allow 1-2 weeks for regular ground delivery. If you have an urgent order that must be received by a designated date, please indicate your requirements in the comment field of your order so we can make every effort to meet your date requirement. RETURN POLICY Damages - Must be reported no later than seven (7) days from receipt of merchandise in order to receive replacement merchandise. Exchanges - Must be submitted no later than fourteen (14) days from receipt of merchandise. Buyer pays for round trip shipping costs. Returns / Refunds - Must be submitted no later than fourteen (14) days from receipt of merchandise. 15% restocking fee applies. Buyer pays for round trip shipping cost. Returned item must be well packed in its original packaging and shipped with insurance coverage. Cancellations - You can cancel your order at no charge as long as we have not yet already packaged or shipped your order. Packed or shipped order please refer to "Refunds" or "Exchanges".