WHAT ARE THE SHIPPING RATES?
$2 per pound, clean and simple! However - we'll reduce the amount accordingly for multiple items ordered.

ONCE I PLACE MY ORDER, HOW LONG WILL IT TAKE? We try our best to ship within 14 days from the order date via USPS Priority Mail. All together, expct to recieve you order in 2-3 weeks. If it's a bit longer, it's only because we are probably swamped with lots of orders. We work around the clock to make everything with love and care, and as fast as we can :-)

DO YOU DO NEXT DAY OR SECOND DAY AIR? No. This is the busiest time of the year for us, at this time we cannot guarantee one or two day air. ****If you need your order in a hurry, just note it on the order form and do our best to get it out faster than normal.****

WHAT IF I'M NOT HAPPY? DO YOU DO RETURNS OR EXCHANGES? Let us know. We want our original art that has been handcrafted just for you to bring smiles, not tears. We offer a 15-day money back guarantee. All we ask is that you send it back to us. As soon as we get it, we will happily issue a refund or exchange.

I LOVE THE STUFF I BOUGHT, BUT IT ARRIVED DAMAGED, WHAT NOW? No worries. You can always send it back and we will fix it for you.

I SAW SOMETHING I LIKED A WHILE BACK & NOW IT'S GONE. WHAT HAPPENED? We're artists, you know. Every so often we "retire" items to make way for new ones. If you see something you like,pick it up because it may be gone at a later date.

WHERE DOES THIS STUFF COME FROM? DO YOU HAVE A FACTORY? No way, Jose. The two of us create each item by hand in our beloved Phoenix living room-turned-art studio (all while watching hours and hours of cable TV). We literally buy the supplies, make it, glaze it, pack it and ship it all by ourselves. Have mercy!

HOW CAN I PAY FOR MY ORDER? We're easy. We use PayPal and through that you can use Visa, Mastercard, American Express and Discover cards through their full proof secure system. We can also accept checks or money orders, just email us.

WHAT IF I'M QUEEZY ABOUT FLASHING MY PLASTIC IN CYBER SPACE? Relax already! Just pop us an e-mail with your order and contact info and we'll take it from there.

DO YOU EVER HAVE TO SUBSTITUTE THINGS? In all honesty, occasionally (very rarely) we may have to, but rest assured they are always the same quality and often higher in value!!! Example: Sometimes we will run out of a certain style of box so we use a type that is very close in features, size, etc...

WHAT IF I HAVE A CERTAIN PICTURE I WANT YOU TO USE? We can do that! Just indicate your request on the "special instructions" box while ordering.

CAN I USE YOUR IMAGES FOR SOMETHING SPECIAL I'M WORKING ON? Submit your request in writing, as we will review it on a case by case basis. ALL images are copyright protected and are NOT to be lifted for use of any kind without written permission.

WILL YOU CREATE A SPECIAL IMAGE FOR ME? Talk to us! We'll negotiate a price, depending on size and detail needed.

I'VE READ ALL THIS & STILL CAN'T FIND MY ANSWER Darn! We thought we covered it all! That's OK, you can contact us at kmurillo@gmail.com and we'll help you in anyway we can.