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• Motherhood opened a new world of conflicting emotions.

• Two different people emerged when I became a mother.
  - Illustration: Ortberg quotes Robert Louis Stevenson to compare the sweet, gentle side and the frazzled, impatient side of motherhood to the Jekyll and Hyde story.
• Motherhood magnifies the polarity between self and selflessness.
  - Illustration: Ortberg quotes social anthropologist Sheila Kissinger, who explains the sudden conflict between the dreams and realities of motherhood, condensing the issue to the painful process of the annihilation of self.
• The emergence of Mr. Hyde often leads to despair.
  - Illustration: Walking through a day in the life of a frazzled mom, Ortberg shares her sometimes humorous, sometimes painful story of managing a family while battling feelings of inadequacy and hopelessness.

• Illustration: Ortberg retells a conversation with a friend whose candid feedback opened her eyes to the magnitude of her problem.
• Illustration: Ortberg's son forces her to come to grips with her own anger in an emotion-filled tale of a little boy who just wanted to say, "I love you, Mom."

• I had learned how to relate to God one way.
• He used the circumstances of motherhood to teach me in ways I never expected.