We are one of the new generation of companies on the web that offers great quality, great selection, and prices by utilizing the economies of a totally internet based business. By not having to maintain an expensive showroom stocked with salespeople, we are able to concentrate on supplying you with the best products in the world at the lowest prices.
Contact Information
Sepharus.com
537 Diamond St.
Monrovia, CA 91016
(626)524-8146 10AM to 6PM Pacific Standard Time
help@sepharus.com
Please do not return items to this address. You will need to get a RA Number and return shipping info prior to returning items. Otherwise credit will not be given.
dave@sepharus.com
Thank you for viewing the Sepharus information page. The following information is contained on this page: Contact Information Shipping Policy Software Return Policy Electronics Return Policy Damage/Loss Information Reservation to Cancel or Change Order
We appreciate your business and feedback. If you have questions or suggestions please email us at info@sepharus.com.
We are always looking for new product lines and/or suppliers. Please feel free to contact us at sales@sepharus.com if you are an authorized wholesaler/distributor of something you think would be great for this site. We can be a great resource for you to move excess inventory and increase your cash flow.
Payment by Money Order or Checks. If you wish to pay by money order or checks, please go through the normal process and print out the billing page which has the shipping address and contact information.
For customer service please email help@sepharus.com, we will respond promptly.
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help@sepharus.com
Return Policy for Software (PLEASE READ) All Sales Should be Considered Final. Returns will only be accepted for defective products. Please understand this policy helps us to combat the illegal copying and piracy of software.
You must return the product to us undamaged AND in perfect condition, unregistered, and with all manuals and enclosures that shipped with the product. Please return it in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused.
Please note: Shipping charges are NOT refundable
To avoid costly returns, check the System Requirements for each title. Be sure you have at least all of the system requirements before ordering. If there are any questions, please contact us before you order.
You must obtain an Return Authorization (R.A.) number prior to returning the product. Email help@sepharus.com with Your order number, name, the title of the product, and the specific defect you have encountered. Products returned without an R.A. number will not be accepted and a credit will not be issued.
If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Call us or Email help@sepharus.com for a replacement shipment. We will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product.
Return Policy for Electronic Products
Shipping charges are not refundable. All returns are for replacement or merchandise credit only. Defective returns are eligible for return only within 30 days from the date of sale. After 30 days, the customer must return the product to the manufacturer's authorized warranty station for warranty repair. You will be charged a 10% restock fee for all non-defective returns received by Sepharus.com within 30 days of original invoice date. You will be charged a 20% restock fee on all non-defective returns received by Sepharus.com after 30 days of original invoice date. No returns, for any reason, will be accepted after 60 days from the original ship date. A copy of your receipt must be included with all defective returns. All items must be returned complete and with all original parts/accessories/documentation; incomplete returns will not be accepted. A Return Authorization (R.A.) number must obtained from Sepharus.com prior to the return of any merchandise. Product returned without a R.A. number will be returned to you at your expense. RA numbers are valid for a period of thirty (30) days from the date of sale. All returns must be shipped freight prepaid and double boxed with the R.A. number displayed on the exterior of the package. Freight charges and handling charges are not refundable under any circumstances. Allow 10-13 business days for processing returns. Credit will not be issued until we have received and examined the returned merchandise. Items showing installer or consumer abuse will not be accepted. Damage/Loss Information
All claims for damage/pilferage must be filed with delivering carrier within 15 days of receipt. If you fail to notify us within 15 days, we will not file this claim for you. Save all boxes & packing material! All claims for shortages/mis-shipments/mis-billings must be made within 10 days of receipt. Reservation to Cancel or Change Order
In the event a product is listed at an incorrect price due to typographical error or an error in pricing information from our suppliers, we reserve the right to cancel or refuse orders for the product at the incorrect price. Prices and availability are subject to change without notice due to market fluctuations. We are not responsible for typographical or pricing errors. Backordered items will be cancelled and notice will be sent to the customer. For software orders, please check availability by clicking on the Product Description link.
We appreciate your business and feedback. If you have questions or suggestions please email us at info@sepharus.com.
We are always looking for new product lines and/or suppliers. Please feel free to contact us at sales@sepharus.com if you are an authorized wholesaler/distributor of something you think would be great for this site. We can be a great resource for you to move excess inventory and increase your cash flow.
Payment by Money Order or Checks. If you wish to pay by money order or checks, please go through the normal process and print out the billing page which has the shipping address and contact information.
For customer service please email help@sepharus.com, we will respond promptly.
--------------------------------------------------------------------------------
help@sepharus.com
Return Policy for Software (PLEASE READ) All Sales Should be Considered Final. Returns will only be accepted for defective products. Please understand this policy helps us to combat the illegal copying and piracy of software.
You must return the product to us undamaged AND in perfect condition, unregistered, and with all manuals and enclosures that shipped with the product. Please return it in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused.
Please note: Shipping charges are NOT refundable
To avoid costly returns, check the System Requirements for each title. Be sure you have at least all of the system requirements before ordering. If there are any questions, please contact us before you order.
You must obtain an Return Authorization (R.A.) number prior to returning the product. Email help@sepharus.com with Your order number, name, the title of the product, and the specific defect you have encountered. Products returned without an R.A. number will not be accepted and a credit will not be issued.
If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Call us or Email help@sepharus.com for a replacement shipment. We will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product.
Return Policy for Electronic Products
Shipping charges are not refundable. All returns are for replacement or merchandise credit only. Defective returns are eligible for return only within 30 days from the date of sale. After 30 days, the customer must return the product to the manufacturer's authorized warranty station for warranty repair. You will be charged a 10% restock fee for all non-defective returns received by Sepharus.com within 30 days of original invoice date. You will be charged a 20% restock fee on all non-defective returns received by Sepharus.com after 30 days of original invoice date. No returns, for any reason, will be accepted after 60 days from the original ship date. A copy of your receipt must be included with all defective returns. All items must be returned complete and with all original parts/accessories/documentation; incomplete returns will not be accepted. A Return Authorization (R.A.) number must obtained from Sepharus.com prior to the return of any merchandise. Product returned without a R.A. number will be returned to you at your expense. RA numbers are valid for a period of thirty (30) days from the date of sale. All returns must be shipped freight prepaid and double boxed with the R.A. number displayed on the exterior of the package. Freight charges and handling charges are not refundable under any circumstances. Allow 10-13 business days for processing returns. Credit will not be issued until we have received and examined the returned merchandise. Items showing installer or consumer abuse will not be accepted. Damage/Loss Information
All claims for damage/pilferage must be filed with delivering carrier within 15 days of receipt. If you fail to notify us within 15 days, we will not file this claim for you. Save all boxes & packing material! All claims for shortages/mis-shipments/mis-billings must be made within 10 days of receipt. Reservation to Cancel or Change Order
In the event a product is listed at an incorrect price due to typographical error or an error in pricing information from our suppliers, we reserve the right to cancel or refuse orders for the product at the incorrect price. Prices and availability are subject to change without notice due to market fluctuations. We are not responsible for typographical or pricing errors. Backordered items will be cancelled and notice will be sent to the customer. For software orders, please check availability by clicking on the Product Description link.
