Customer Service

Corporate Office Location
Shirley Pewter Shops, Inc.
1209 Jamestown Road
Williamsburg, VA 23185
1-800-550-5356
shop@shirleypewter.com

Store Location
Merchants Square
417 Duke of Gloucester Street
Williamsburg, VA 23185
757-229-3668
Monday - Saturday 9:30am - 6:00pm
Sunday - 10:30am - 6:00pm

Workshop Location
1205 Jamestown Road
Williamsburg, VA 23185
757-229-1378
Monday - Friday 9:00am - 5:00pm

SHIPPING & ORDER FULFILLMENT
Our standard method of shipping is via United Parcel Service (UPS). All orders leave from our Williamsburg, Virginia warehouse. Typically, orders placed during the standard business week, (Monday - Friday) will ship the following business day. Orders with engraving typically ship within 4 business days or less. Orders placed over the weekend will not ship until at least Monday, as there is no UPS pick up on weekends. Orders in transit during the weekend WILL NOT move until the following business day. Please note, UPS does not pick up or deliver on major federally recognized holidays.

Pewter is a soft alloy composed of tin, copper, and antimony. Because of the nature of the metal, it requires special and exhaustive care to insure that it withstands the stress of transportation and arrives in good condition. As a result, our shipping charges are determinded by weight, and reflect the cost of transportation, insurance, boxing and protective packaging.

Expediated Shipping
We offer express shipping in the form of 3 Day Select, 2nd Day Air or Next Day Air. ***UPS will not deliver any packages on Saturday unless the customer is willing to pay for Saturday Delivery charge.***

RETURNS
All items are inspected prior to shipping and are believed to be in excellent condition. Should you receive an item that is not to your satisfaction, we will gladly accept the return. Please contact customer service at 1-800-550-5356 to receive a RMA number. Please return the item in original packaging and within 30 days of signed delivery, accompanied by a copy of original receipt. A full refund for the returned product(s) will be issued ONLY if returned item is new re-sellable condition. Items which show signs of use will be subject to a 15% restocking fee and/or buffing fee.
***Engraved items are considered to be custom items, and are therefore non-returnable.***
Returns are processed in the same form as original payment used for purchase within 1-14 business days upon receiving the return. We will only refund initial shipping charges or return shipping charges incurred by the customer if the item is defective or return is a result of an error on our part.

Return Address:
Shirley Pewter Warehouse
Attn: Returns
5691 Mooretown Road
Williamsburg, VA 23188

PRIVACY POLICY
Shirley Pewter Shops has been in business for over 50 years. During this time we have never and will never sell, lease or otherwise give out any information collected from our customers. Customer information is collected for the sole purpose of processing an order.
We highly respect our customers, and would never violate their privacy. We are real people too and we are also customers in this world. When we shop we expect the same treatment and respect that you, our customer, are asking of us. Therefore we provide the same privacy that we expect.



shop@shirleypewter.com