Contact Information Customer Service: info@snuggleroo.com Fax inquiries to: (530) 758-9589 Telephone inquiries to: (530) 758-9588 Our mailing address:      SnuggleRoo      1520 E. Covell Blvd B5 #141      Davis, CA 95616 For additional contact information, please see our main website. puja@snuggleroo.com IMPORTANT SHIPPING INFORMATION Although the US Postal Service claims 2-3 days delivery on Priority mail, they have told us that it can take up to 13 days to deliver any package sent Priority. If you are in a rush for your package, we should suggest selecting UPS as your shipping carrier. Coupons There are no coupons at this time. California Residents and Applicable Sales Tax If you live in California we will calculate your order at 8.50% sales tax. The actual tax charged on your order will be 8.50% or LOWER, depending on which County you live in California. You will never be charged MORE than 8.50% sales tax, and we must adjust your tax when fulfiling your order to match your county and city tax rate. If you have questions about this policy, please e-mail us. Shipping Information Please keep in mind: We will attempt to process your order the same business day, with most orders shipping the next buisness day. We do not charge your credit card UNTIL an order is sent, unless we back order, partial ship, or special order items for you, then your order is billed at time of sale. If a product experiences unusual popularity, it may be backordered. You should receive an e-mail indicating this within 24-48 hours of placing your order. The e-mail will give you more directions. Additional shipping charges may be added for partial shipments or segmented shipments for large orders. You will be informed via e-mail before orders are sent. Thank you very much for shopping with us! We appreciate your business! Gift Certificates Please be aware of the following allowances and restrictions on Gift Certificates: Gift Certificates are valid for 90 days after purchase. Merchandise purchased on a gift-certificate may be returned for store credit ONLY. Gift Certificates must be used for full face value. Sales that exceed the Gift Certificate face value amount will result in charges to your credit card. More than one Gift Certificate Code at a time may be used for a single sale. Gift Certificates, either their face value, or portions thereof, are not refundable for cash. Out Of Stock, Backordered, and Discontinued Items We make every effort to keep our online listings current with our inventory. When an item is out of stock, backordered, or discontinued, we will update its status in our store as soon as possible. Unfortunately, "as soon as possible" may not be fast enough, and you may be able to order items that we do not currently have available to ship. We will advise you in our shipping confirmation notice sent by e-mail the status of your order. If you choose to have us back-order an item for you, we will bill your card for the full purchase, including the back-ordered items at the time of sale. This rule applies to partial shipments too. Back-ordered, and special order items are non-refundable or returnable.