| STORE INFORMATION Welcome to the Softpro Books web site. This site is an extension of our retail store in Centennial, Colorado and reflects the more than 5,000 titles we stock in our store. We add newly arrived titles daily. You can see them on our New Arrivals page or get them delivered directly to your desktop with an RSS Feed. If there is something you're looking for, and you don't see it here, please contact us via email, phone, or fax. Our staff will be happy to help you. The price and availability of computer books change on a daily basis. We update these listings almost daily, but there will always be more changes. If there is a price change on a book you've ordered, we'll contact you for confirmation before processing the order. We welcome comments and suggestions for improvements. Please send them to dtc@softprowest.com HOURS, PHONE NUMBERS, ADDRESSES, DIRECTIONS Denver/Centennial, CO Hours (MT): Monday - Friday: 9 am - 7 pm Saturday: 10 am - 5 pm Sunday: closed Phone: (303) 740-7751 Fax: (303) 740-8152 Mail: 6862 S. Yosemite Street Centennial, CO 80112-1407 The Denver/Centennial store is wheelchair accessible. dtc@softprowest.com Directions: Map to Softpro in Denver SECURE ORDERING All online transactions at the Softpro Books web site are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For more information on security, click here. SPECIAL ORDERS If you don't find a book on the web site, please send email or give us a call. If we don't stock it, we'll be glad to try and special order it for you. PAYMENT INFORMATION Softpro accepts all major credit cards for web, phone, and in-store purchases. (American Express, Diner's Club, Discover, Mastercard, Optima, and Visa), as well as purchase orders from established corporate accounts. SHIPPING We ship in-stock orders placed before 12:30pm MST/MDT the day we receive them. Please note that this applies to UPS shipments to US addresses, and only to business days, when UPS is operating. If we are shipping your order via US Priority Mail or Media Mail (Economy Method), we will do our best to ship the order the same day, but on occasion your order may not go out until the next morning. If you order a book that is not in stock, we'll do our best to provide you with an estimate of the time it takes to get the book to you.
For destinations within the continental United States: Rush Shipments are available within the continental U.S.: For Canadian addresses, we use US Global Priority mail. The shipping charges will not appear on your initial order; we will promptly reply to you once we have computed the charges, and you will then have the opportunity to accept or reject them. Please see UPS's terms and conditions. Note that we cannot guarantee delivery within the specified time frame if UPS suffers an interruption of service. The UPS web site specifies the conditions under which a refund can be provided should a delivery not be made on time. Please note that these rates apply to virtually all our books, but there are some very heavy titles and boxed sets that will require a surcharge. We will confirm any surcharges with you prior to shipping. Also, there are areas to which UPS does not offer Next Day Air Saver Service. We will contact you as soon as possible to arrange alternate service if this applies to your address. Effective 11 March 2002, we are no longer accepting international orders (with the exception of Canada) because of the cost and reliability of shipping. RETURN POLICY If the book you receive isn't what you'd hoped for, you may return it for a refund or store credit provided you ship your return within 14 days of your receiving your order, in new condition with any enclosed CDs, diskettes, or software unopened. If you need to return your purchase, please contact Softpro via phone or email. Reference the purchase date, and invoice/packing slip number. Please note that shipping and handling costs are not refundable and that this policy applies only to purchases made via our web site. We offer a 7 day return window for purchases made in our store. SOFTPRO ACCOUNTS If your company has an account with Softpro, we are happy to ship against a purchase order. If you'd like to set up an account, please call us at (303)740-7751 for a credit application and terms. |
