Customer Service

About Us
Contact
Pricing
Availability
Payment
Sales Tax
Returns

Surveillance-Video.com
387 Canal Street
Manhattan, NY 10013
Tel. 1.800.955.5201
Fax. 1.212.431.2622
info@Surveillance-Video.com

Terms & Policies:

Pricing:
We make every effort to provide you the most accurate, up-to-the-minute information, but mistakes do occur, and we must reserve the right to make corrections, adjustments or changes without notice. If you have ordered an item that is subject to a price increase, we will hold your order and inform you of the increase.

Availabilty:
The availability information presented on our site is the best, most current information we have, but errors do occur, and this information does not constitute a guarantee or promise of availability. If a product you have ordered is not available for shipment, we will do our best to let you know. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change.

Payment:
At this time, Surveillance-Video.com accepts the following payment methods:
American Express, VISA & Master Card, Discover Card, Paypal

All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. Surveillance-video.com reserves the right to contact you by email or telephone to request additional identification. We may reject orders if the verification fails.

IMPORTANT: It is a crime to use someone else's credit card without their permission. If you use a credit card fraudulently to pay for products at this site, we will forward information to the appropriate law enforcement agency.

CREDIT CARD via Phone or Fax::
If you do not feel comfortable transmitting your credit card number and other information on the Internet, we suggest you call us direct to place your order over the phone with of our customer representatives. Please have all the items part numbers ready. You may also fax us a copy of your shopping cart contents to 212-431-2622. In order to process a faxed order, we will need the credit card number and expiration date along with the correct billing & shipping address, telephone number, 3 digit security code (VISA, MC & Discover security code is the last 3 digit number located in the back of the card. AMEX security code is a 4 digit number located in the front of the card). We'll charge your credit card manually.

PRE-PAY with a Check:
Pre-payment with cashier's check or money order is accepted. Go thru the checkout steps, put in all your shipping information once you received a shipping quote and total print out the order form. Then get a cashier's check or money order from your bank for the exact amount make it out to Surveillance-video.com and mail the check with a copy of the order sheet to:

Surveillance-video.com
Attn: Account Receivable
387 Canal Street
New York, NY 10013
We'll ship your products within 1-2 business days after the check is received. Company checks are accepted, but items will not be shipped until checks are cleared by the bank. We do not accept personal checks.

PURCHASE ORDER (PO):
For Fortune 1000 corporate accounts, schools, hospitals and government agencies where Purchase Orders are required, you must complete the following processes:
(1) Fax Survellance-video.com a letter on your letterhead to formally request us to accept your purchase orders;
(2) Print or download Application form and have it filled out, signed, and faxed back to us at 212-431-5422; along with a copy of your formal Purchase order. Please note that an account application may take 2-3 days to complete before the order is shipped out.

WIRE TRANSFER:
We accept wire-transfer from anywhere. Go thru the standard checkout steps, put in all your shipping information once you received a shipping quote and total print out the order form. Fax us a copy of your shopping cart contents to 212-431-2622. We'll call you with all the details on how to do wire-transfer over the phone. The total transferred must include shipping cost. The shipping cost may be adjusted for international addresses and overweight orders. Delay in shipping your order may occur if the wire-transfer received is different from the order total amount. Wire-transfer may take 1-2 business days to confirm. It must be confirmed by our bank before shipping can take place. We now offer 2% discount for orders paid with wire-transfers.

Sale Tax:
Surveillance-Video.com is required to collect sales tax on transactions shipping to customers located in New York state. Current sale tax rate is 8.375%.

Returns:
All our products are brand new and come with full factory warranties (unless specifically stated otherwise). We want you to be completely satisfied with you purchase. Defective returns: You may return defective items to us within 30 days for replacement or refund (less shipping charges). After 30 days, the manufacturer’s warranty will apply.

Non-defective returns: You may return non-defective items within 7 days of purchase for a refund (less shipping charges). Non-defective items returned after 7 days may be charged a 25% restocking fee. Non-defective returns are not accepted after 30 days.

All exchanged /returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories. Merchandise that is returned with missing items is subject to a 25% restocking fee. You must request an RMA (Return Merchandise Authorization) number from us before returning your item. All returns must be shipped prepaid.