-is offered via e-mail - info@swimx.com

RETURN POLICY

The following items cannot be returned or exchanged: 1) Used, worn, altered, personalized or laundered items. 2) Custom items: custom made swimsuits, swim parkas, team logos or names, screen printed caps or swimsuits, or items purchased in quanities of more than 5 of the same items at one time. 3) Closeout, sale, and bargain bin items. 4) Items returned more than 30 days after delivery. 5) Any item that is not in its original condition, is damaged, or is missing

parts including original manufacturer tags. 6) Any item that is not in its original packaging, or whose original packaging has been altered. 7) All Speedo Fastskin, TYR Aqua Shift & Nike Hydra are special orders. Sales are non-exchangeable, non-cancelable, and non-returnable, except for manufacturer defects.

Please call our office for a return authorization number (RA#). This number must appear on the outside of the package. All returns or exchanges must be sent to our store at Swim Exchange 245 Fischer Ave Ste. A-7 in Costa Mesa, CA 92626. All returns must be shipped prepaid and are the responsibility of the customer. Protect yourself from loss by insuring packages sent by mail or UPS.

Items returned for refund or exchange must be returned within 30 days from date of delivery. Shipping and handling charges are not refundable. A 15% restocking fee is added to returns. The restocking fee does not apply to defective items. Refunds are granted to the original method of payment. Refunds are processed within 2 weeks and take additional days to appear on your credit card statement.

Returned goods must be in original and unused condition. Health Department regulations require that swimsuits be tried on over undergarments. Goggles and swim fins must be tried on prior to entering pool.

Exchanged merchandise is subject to shipping and handing charges. Allow 2-3 weeks after our receipt of the returned goods for processing returns & exchanges. Swim exchange has the right to substitute items of simliar style and design and cost. Normally, items are shipped via UPS and USPS. Some items are drop-shipped direct from their respective manufacturers. Large, odd-shaped, and heavy items will sometimes incur a higher shipping charge - for which the order total is adjusted later. If additional shipping and handling is required, you will be notified promptly after ordering.

International orders are accepted. International shipping and handling will be researched and quotes will be e-mailed for approval prior to shipping. taxes, duties, and customs fees are responsibility of the receipient.

prepay with credit card, COD, or check. net 30 with approved credit application (teams and organizations only)

samples and sizing kits are a free service to help get exactly what you and your team want. both samples and sizing kits are on a thirty day loan providing they are accompanied with a credit card or official purchase order as a security. please call our hotline and ask to speak to our team representative.

Cancelled orders-orders must be cancelled in writing and sent to swim exchange and confirmed cancelled. If an item is out of stock swim exchange has the right to place this item on a backorder list and bill and ship when the item comes in, an order is not considered cancelled unless confirmed by both parties.