CONTACT AND SHIPPING INFORMATION
Tailwinds, Inc.
775 East Blithedale Avenue #166
Mill Valley, CA 94941-1554
Order Line: 1-800-TAILWINDS (1-800-824-5946)
Business Line: 1-415-380-8181
Fax: 1-415-380-8187
E-Mail:
service@tailwinds.com

THE TAILWINDS GUARANTEE: We want you to be 100% satisfied with your purchase. If, for any reason, you are not absolutely satisfied with anything you order, simply return the product to us in new and original condition within 30-days of receipt for a merchandise credit or refund.

ORDERING AND DELIVERY INFORMATION
ORDERING: We accept American Express, MasterCard, Visa and Pay Pal as payment methods. Only Pay Pal orders with confirmed shipping addresses are accepted.
STANDARD DELIVERY: Most in-stock items that are ordered with ground service are shipped within 2-business days of receipt of your order unless otherwise noted in the product description. We ship via FedEx, UPS and the U.S. Postal Service. You can expect to receive your order within 3-10 business days. Please note that Tailwinds reserves the right to increase the order total when multiple items are ordered to cover shipping expenses. The shipping costs listed below are for ground service in the continental U.S. and are per shipping address. The shipping costs for Alaska, Hawaii, APO and FPO addresses may be more depending on what is ordered and how we ship. We will contact you via e-mail if costs are higher. We ship Monday through Friday and deliveries are Monday through Friday, major holidays excepted. Some items have additional shipping costs due to specialized packaging or box size (called dimensional weight by the shipping companies). These costs are given in the product description and will be added to the order. Personalized items and certain custom items may take longer. Please refer to the product description for these items.

Ground Shipping Fees (includes insurance):

  • 1 lb. = $5.95
  • 2 lbs. = $8.25
  • 3 lbs. = $10.75
  • 4 lbs. = $11.95
  • 5 lbs. = $12.95
  • Over 5 lbs. = $1.00 for each additional pound.

    RUSH DELIVERY:
    We offer Express Shipping (1-2 business days) for an additional $30.00, and Priority Shipping (2-4 business days) for an additional $10.00 on all in-stock items. Orders must be placed by 10:00 A.M. Pacific time for same day shipping. Delivery time does not include weekend days and holidays. Certain products are not available for rush delivery. Please refer to the product description for these exceptions. These are noted by the “Availability” information just above the “Add to Cart” button. Some items have an additional rush delivery charge due to box size (dimensional weight). These costs are given in the product description and will be added to the order.

    RETURNS AND EXCHANGES:
    If a return or exchange is requested, within 30-days of delivery, please email or call for a Return Authorization (RA) number. Please ship all items back insured and ship to the above listed Tailwinds address. All materials need to be returned with the merchandise including all manuals. If all materials are not enclosed a 20% restocking fee will apply. For our early bird Christmas shoppers, shop with ease. The return policy for Christmas merchandise is extended to two weeks after Christmas. All sales are final for merchandise purchased from the FLY MARKET. Sorry shipping costs are not refundable.

    INTERNATIONAL ORDERS:
    We only ship to countries where insurance is available and not all items are available for international shipping. You will be advised via e-mail for your approval of ship charges for your acceptance and you are responsible for any custom duties or taxes. We ship via USPS International Priority Mail. This is generally a 6-10 business day air service once shipped.

    SALES TAX:
    Sales tax is necessary for deliveries to the state of California only. The tax rate is 7.25%




    2nd place in world race
    Enter the
    US AIR RACE

    In 1986 the first TAILWINDS, Catalog of the Skies was founded on a kitchen table in the North West Chicago suburbs by Marion Jayne and her daughter, Nancy Jayne Palozola. Marion, the top cross country race pilot and thirteenth woman to achieve an ATP (Air Transport Pilot) and along with Nancy (and sister Patricia) have won more combined cross country air races than any other pilots, male or female. Before she passed away in 1996, Marion won the French organized Arc en Ciel (Round the World) Race. The current US Air Race is an ongioing tribute to her achievements.
    family photo
    the Palozola family

    Imbued with the love of flying, Marion and Nancy wanted to market products to fellow aviators and enthusiasts who really loved flying. They didn't want to produce another "me too" catalog with the same-old tired aviation merchandise but insisted on unique, quality products that were hard to find in stores or catalogs. Together they took much care in establishing standards for quality products and "bend over backwards" customer service which are now the Tailwinds tradition.

    The first Tailwinds Catalog was just 16 pages long and was sent to a few aviation enthusiasts. Over the years over 250,000 flying enthusiasts have bought Tailwinds' merchandise. Today, we move to the world wide web with one of the finest selections of aviation merchandise on the Internet at www.tailwinds.com. We owe it all to our customers, and that's why the feedback we get from you is crucial to our ongoing success. It's always

    Nancy & Jim Palozola
    Nancy and Jim Palozola
    gratifying to hear what people like or dislike about shopping at Tailwinds. Email us anytime.


    round-the-world race map


    It's all about having fun and celebrating flight. Come visit, let us know what you think.






    "Proudly Serving the Aviation Community Since 1986"


    • Questions? Call 1-800-TAILWINDS (1-800-824-5946) or outside the U.S. call 1-415-380-8181. Office hours are Monday through Friday 8:00 A.M. to 5:00 P.M. Pacific time. Save 10% more on already discounted Copper Weathervanes!! See Weathervane section for details.