Victor Allen's Coffee 1101 Moasis Drive P.O. Box 307 Little Chute, WI 54140 1-800-FYI-JAVA kira.meyer@victorallen.com Guarantee: All items carry a 30-day money-back guarantee. Shipping: All items are shipped via either UPS Ground or UPS Second-Day Air. Orders will be processed and shipped within 7-14 business days. Please note - Due to high cost of shipping charges outside of the continental US, Hawaii and Alaska are charged additional shipping charges. We do not send out shipping notifications. If you have placed an order and would like a status update please e-mail the address listed above. Sales Tax: WI 5.5% sales tax will be charged to Wisconsin residents. Don't forget to select a variety and a grind if you're ordering coffee!