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Order Tracking
More than half of customer complaints from online stores are due to customers not being able to find out when their order will arrive. The Order Tracking system helps you keep your customers informed.

Items shipped or backordered

When viewing an order, use the drop-down menu to the right of Tracking Information to indicate that the order has been shipped, or an estimated time to ship. If items are shipped separately, click "Multiple Shipments". This will copy this information to each item in the order. Now edit the tracking information for each item.

When you change the information, it sends an email to the customer updating him on the order status.

You can add a message to the order confirmation & status update emails using the Shipment Status link on the Manager front page. You can also preview what the email will look like from this page.

What the customer sees

Every order status email contains a URL that shows the current status for that order. There is also a link to this page at the bottom of each order when you view them in the Manager, so you can see exactly what the customer sees.

Advanced users may want to set up automatic Order Tracking updates.

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