"Rating: Excellent. Comments: Very nice site - personalized service, rapid response, products exactly as described. Keep up the good work!" Michele V. in Maryland "My wife and I are very impressed with your customer service. In this internet a little customer service goes a long way to building customer loyalty. When a company makes sure that a purchase is delivered on time and then follow's it up with personal e-mails it creates a sense of trust for the customer. I now feel that I have relation with webmountainbike.com, they will be the first place I look for information, and they first place to buy from, not because of price, but because I can trust you. Thank you very much!" Edward S. in Connecticut "Rating: Excellent. Comments: Excellent customer service! What more can I say..." Robin W. in Pennsylvania "Excellent and rapid service. Products better than expected, and also got some freebies!!" Roger W. in Maryland "Rating: Excellent. Comments: Overall, including the website and the information presented there, this company provides an excellent service." Ralph S. "Rating: Excellent. Comments: Great experience. Personable and reliable service, along with great prices. John S. in New York View all our customer ratings here ************************************************************************************************************ Our store has the highest rating of 5 stars for Top Service by Yahoo! The Top Service Star next to a store's name in YAHOO SHOPPING is a sign of superlative quality. It means that WEBMOUNTAINBIKE is participating in YAHOO's Customer Rating Program, and that customers who have ordered from WEBMOUNTAINBIKE have given it the highest ratings. Nearly all Yahoo! stores have good customer satisfaction ratings, but those with 5 stars are the best of the best, with at least 95% positive ratings (ours are 99%). *Webmountainbike is committed to helping to aid in the preservation of our environment, and the plants and animals sharing the earth with us!! A percentage of each sale will go to one of the environmental organizations we select - and we recycle all materials used in shipping and processing our orders, as well as use eco-friendly practices in our business and while riding the trails. *Here is some info about Webmountainbike store & Shipping Rates and Methods* We provide each and every customer with excellent service and support for the products they purchase. This is the thing we do best! Our customer satisfaction has earned us the "top service" 5 Star ranking by Yahoo! All of our e-mails are handled personally by our staff, and we don't use e-mail autoresponders. Most orders are shipped within 2-3 business days. Please allow 7-10 working days for items not in stock. If your item is back-ordered, we will let you know. Orders can be shipped via UPS Ground, UPS 2-Day Air, or UPS 3 Day Select. If you have a P.O. Box or APO address, we can ship regular US Mail or US Priority Mail (P.O. Boxes only please). Costs are based on the weight of the items. UPS Ground is 3-5 business days, and 2 and 3 day UPS is also available. Regular mail takes 5-10 days & Priority Mail takes 2-3 days, once you item has been sent. If you need your item by a certain date, please let us know! To track your item, ask us for your UPS tracking number, and we will be happy to provide it. We will provide gift wrapping and a notecard for $5 per item, available at checkout. Items may be shipped in recycled boxes and packing, so please recycle them! There is no tax on any internet orders, except in Maryland. We currently accept Visa, Master card, American Express and Discover. You can also send us a check for your order, if you prefer that, or call us by phone. We also accept PayPal for orders. *International orders are charged according to the USPS Worldwide Air Mail shipping rate. Items shipped via this method will take approximately 7-10 business days to most countries. All foreign orders will be required to send in additional credit card information before your order is processed in order to prevent credit card fraudulent orders. We use Innovative Merchant Solutions International to help detect credit card fraud. All suspicious foreign orders are reported to the INTERNET FRAUD COMPLAINT CENTER (IFCC). Foreign orders will be sent by US Air Mail and are automatically insured by us for the value of the item. Some countries may impose a duty or import fee as well. APO & FPO shipping requests will only pay the regular US Mail rates even if overseas delivery, and will be sent by US Priority Mail and not UPS. If shipping is not included with your order, we will add it for you. Please do not select UPS (United Parcel Service) for orders going outside of the US - select USPS Air Mail.. *All of our items carry a 30 day money back guarantee. You must be satisfied with the product, or we will replace, exchange, or refund it! Just return your item in unused condition in the original undamaged packaging within 30 days along with a copy of your invoice. It's that simple! We strive to deliver efficient and immediate customer care to our online buyers. Please rate us when you buy. Feel free to e-mail questions, comments, requests and/or problems to shopping@webmountainbike.com or call us at 1 (877) YOU-BIKE. *Our Privacy Policy is posted on each web page in our site. Webmountainbike keeps all information private, and does not share it with any other person or group. It may be used by us in order to promote site traffic or functionality. Your privacy is also protected by using a secure server, and encryption, for the protection of your transaction thru Yahoo! Store. We insure your information is keep private and that it is safe to use your credit card on-line. *Requests for return authorization must be made within 7 days of delivery. Freight charges for all returns may be the responsibility of the customer, unless the product shipped is different from the product that you ordered or it is damaged while in transit. *Please note that our site supports several environmental organizations and charitable organizations directly with profits from our store, and thru contributions from our web site. Some of your money goes to these organizations when you buy from us! *Your order may be placed via the internet, by fax , or by phone. If you have any questions about an item, or want to order by phone, we encourage you to call us first at 1 877 YOU-BIKE. Fax your order to 301 865-9177. Payments can also be made by check if approved in advance. We are happy to speak with our fellow mountainbikers and outdoor enthusiasts. Your satisfaction is critical to our company. Most of all, we want to THANK YOU and make you a satisfied customer who enjoys doing business with Webmountainbike. Please feel free to visit the rest of our site, as we are not just a store! shopping FAQ'S back to the store... |
