"Great website. Service and delivery were great. I will place further orders with this company." "Excellent customer service at this sight. Great follow through on every step of the process. I have added this sight to my favorites." -------------------------------------------------------------------------------- Order: 5488 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: A pleasure ordering from this site! -------------------------------------------------------------------------------- Order: 5472 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Thank you. It was a pleasure doing business with you and will keep you in mind for future purchases. The cane creek shock is fantastic. -------------------------------------------------------------------------------- Order: 5467 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Stan was super helpful and kept me informed thruout all the phases of my order. I will definetly recommend him to anyone in need of MTB parts and components. -------------------------------------------------------------------------------- Order: 5460 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: One of the best web shopping experiences ever. Thank you! -------------------------------------------------------------------------------- Order: 5457 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 5454 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: OK Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Will definitely deal with again. Gave Website to local bike shop. -------------------------------------------------------------------------------- Order: 5439 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great service and fast delivery! -------------------------------------------------------------------------------- Order: 5426 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Good Customer Service Rating: Excellent Title: Body: Excellent PERSONAL customer´s care! International shipping - NO PROBLEM. Good dealing, very obliging saler! -------------------------------------------------------------------------------- Order: 5418 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Good Customer Service Rating: Good Title: Body: Overall my shopping experience was very good and I would do business again with webmountainbike.com. -------------------------------------------------------------------------------- Order: 5417 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 5409 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Outstanding experience with this merchant! Would buy again from Webmountainbike.com in a heartbeat. I had a couple of questions regarding my order and shipping and I received very timely responses to my emails. I wish every merchant did business this professionally! Dennis Hendricks Rochester, NY -------------------------------------------------------------------------------- Order: 5395 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: OK Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: stan was very hep full with any questions i had. went out of his way to help -------------------------------------------------------------------------------- Order: 5389 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 5387 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: webmountainbike.com certainly had the best price for the items I wanted. The transaction was simple and smooth and they answered my questions promptly. Shipping was to Australia and their rates were very reasonable and the items arrived quickly. I hope to buy from them again and I would highly recommend them to anyone. -------------------------------------------------------------------------------- Order: 5384 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Bad Customer Service Rating: Good Title: Body: I ordered 2 Ergon Performance Grips, I thought upon arrival I notice I ordered 2 pairs. I may have misread the order info, but Im sure it never mentioned pair. Meaning I now have an extra pair:-) -------------------------------------------------------------------------------- Order: 5344 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: This merchant was wonderful. He is reliable, courteous and has great communication with buyers. We love the bike trailer we purchased. I would definitely buy from webmountainbike again! -------------------------------------------------------------------------------- Order: 5294 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: I wish I could give them a higher rating for customer service. They are they best! -------------------------------------------------------------------------------- Order: 5276 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: When I placed my order I chose the 2-day air shipping option. It took more than two days to arrive and that caused some anxiety but Stan was very helpful and responded to my e-mails right away. Turned out it was UPS and I still received my package in time for Christmas so it worked out in the end. The customer service is excellent, I wouldnt hesitate to order from this website again. -------------------------------------------------------------------------------- Order: 5209 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Outstanding Service, Fast Shipping!!! APO/FPO Friendly -------------------------------------------------------------------------------- Order: 5182 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: OK Ease Of Purchase Rating: Good Customer Service Rating: Excellent Title: Body: Nice stuff for a reasonable price from great people! Recommended for sure. -------------------------------------------------------------------------------- Order: 5173 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 5149 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: OK Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Quick response, great price for product and even personalized email responses! -------------------------------------------------------------------------------- Order: 5121 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: OK Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: These guys are great to deal with! They provide a service to the mountain biking community in addition to having a pretty killer store. Thumbs up! -------------------------------------------------------------------------------- Order: 5106 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: From the time I placed the order till my expedited merchedise was received , it was a pleasure -------------------------------------------------------------------------------- Order: 5091 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 5067 Rating: Excellent Comments: Price Rating: OK Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 5066 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Shipped the wrong item but was very expeditious and sent the right one! Thanks for the brownie Stan! Looking forward to buying again. -------------------------------------------------------------------------------- Order: 5041 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 5040 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: The product for which I was shopping is small and very light in weight. Consequently, I was astonished when I started the checkout process and found that the shipping cost was high, and was higher than the cost of the item I was purchasing. I decided not to buy the product right then; instead, I contacted the merchant. I received a prompt, responsive, apologetic email containing a promise to investigate the matter and follow up. True to his word, the merchant followed up several hours later with an invitation to try again, as he had adjusted the shipping costs in response to my inquiry. Sure enough, the shipping cost had been reduced to a reasonable level, so rather than buying one of the product, I bought three! webmountainbike.com is the kind of web merchant that every retailer should aspire to become. -------------------------------------------------------------------------------- Order: 5031 Rating: Good Comments: Price Rating: Excellent Shipping Options Rating: Awful Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Shipping was way to high for the price and weight of the items -------------------------------------------------------------------------------- Order: 4998 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Very quick response to my queries. Excellent. Slightly high P & P Received item in good time, unfortunately with a $35 bill from UK Customs, but that cant be blamed on the seller. Free drink bottle enclosed. Nice touch. Highly recommended. -------------------------------------------------------------------------------- Order: 4976 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: I ordered my stuff from webmountain bike, Unfortunately it hasnt arrived yet however I got a tracking e-mail virtually straight away which proves to me that Stan from webmountainbike must have posted my goods nearly straight away. I ordered 20 bottles of prolink. I have used this product before and it is fanstastic however I often find it is out of stick in Australia. Also the price it is at webmountainbike means even after postage it will be about halfthe price of thelocal bike shop (when they have it) and abot 50% cheaper than the internet shops within Australia. I have sent an email to Stan about not recieving my goods yet and he was concerned and chasing it up. He replied very quickly so i would have to rate his customer service as fanstastic. ----------------------------------------------------------------------------- Order: 4963 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Good Customer Service Rating: Excellent Title: Body: Great place to deal with, excellent prices, my local bike shop had the same fenders I purchased here in a pair for the same price individually. Shipping was fast, and the rates were good. I was sent an email regarding my order the next day, I placed my order late at night, it confirmed my order and told me where it was shipped from, and when it was shipped. Even told me when I was going to get it, and for once it was right. I would highly recommend them for any future bike related purchases. -------------------------------------------------------------------------------- Order: 4951 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: ace service no probs at all would use this site again -------------------------------------------------------------------------------- Order: 4941 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4894 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: The whole experience was an A . -------------------------------------------------------------------------------- Order: 4893 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Good Customer Service Rating: Good Title: Body: -------------------------------------------------------------------------------- Order: 4871 Rating: Good Comments: Price Rating: Excellent Shipping Options Rating: Bad Delivery Rating: OK Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4868 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: I cant find any better dealer/webshop than you!!! -------------------------------------------------------------------------------- Order: 4798 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: The site was easy to use and I received my shipment in just a couple of days. -------------------------------------------------------------------------------- Order: 4797 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Beat the competition on price by a healthy margin, and didnt sacrifice anything on service or quality. I wish shipping didnt cost $57, but the box was a behemoth and traveled coast-to-coast. -------------------------------------------------------------------------------- Order: 4783 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: OK Delivery Rating: Excellent Ease Of Purchase Rating: Good Customer Service Rating: Excellent Title: Body: Honest and very responsible store. They had sent my orders for Brazil without any problem! I recommend! -------------------------------------------------------------------------------- Order: 4777 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great website. Service and delivery were great. I will place further orders with this company. -------------------------------------------------------------------------------- Order: 4766 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4764 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: It was great dealing with webmountainbike.com. The customer sevice was excellent and I would order from them again. ----------------------------------------------------------------------------------- Order: 4755 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Best service, goods and prices anywhere. For a road bike man, who has been riding for 50 years and purchasing from a specialist Mountain Bike Shop halfway round the world, that is really saying something. The things I have bought so far are streets ahead of anything I have seen in my 50 years on a road bike and really emphasises their policy of only selling the best. There is no doubt I will do business there again. I just wish they were a road bike shop as well so I could buy more of my needs through them. I could confidently buy from them knowing that a search would only lead me back to them. The mountain bike community are really lucky they have them and I am most envious. In all my enquiries and purchases through them I have dealt through Dr Stan Manstof who is an extremely pleasant person, is very easy to deal with and is very helpful in all matters including providing the best advice. Both times so far I got a better deal than I expected. If only all stores I deal with made things so easy. As an Australian I can make no better compliment of his worth than saying his blood is worth bottling. The Kenso Ghost -------------------------------------------------------------------------------- Order: 4708 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great communication and quick responses to emails. -------------------------------------------------------------------------------- Order: 4682 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Webmountainbike.com beat the pants off everyone for the product I was looking for. I placed my order and it showed up 3 days later. I spoke to represetative on the phone and he was very helpful. I couldnt have asked for more from an online purchase. -------------------------------------------------------------------------------- Order: 4675 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: They go out of their way to serve the customer. -------------------------------------------------------------------------------- Order: 4673 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4667 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4657 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Good Customer Service Rating: Good Title: Body: -------------------------------------------------------------------------------- Order: 4650 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4645 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4636 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4627 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great seller. Super nice and good communication. Definately plan on shopping here again! -------------------------------------------------------------------------------- Order: 4626 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4605 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: My first experience w/ this retailer and they were great! Absolutely no reservations about buying from them, and will recommend them to all my friends! B. Loudon, NH -------------------------------------------------------------------------------- Order: 4603 Rating: Excellent Comments: Price Rating: OK Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4598 Rating: OK Comments: Price Rating: OK Shipping Options Rating: Good Delivery Rating: Bad Ease Of Purchase Rating: Not Rated Customer Service Rating: Good Title: Body: -------------------------------------------------------------------------------- Order: 4596 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Stan was incredibly helpful. It was a pleasure doing business with them. Sincerely, Carolyn Ruschp -------------------------------------------------------------------------------- Order: 4593 Rating: Excellent Comments: Price Rating: OK Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Good Customer Service Rating: Excellent Title: Body: Thanks so much for the fast shipping. My husband is very happy with the product :) -------------------------------------------------------------------------------- Order: 4553 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Good Ease Of Purchase Rating: Good Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4549 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Excellent customer service at this sight. Great follow through on every step of the process. I have added this sight to my favorites. -------------------------------------------------------------------------------- Order: 4537 Rating: Excellent Comments: Price Rating: Not Rated Shipping Options Rating: Not Rated Delivery Rating: Not Rated Ease Of Purchase Rating: Not Rated Customer Service Rating: Not Rated Title: Body: Very prompt and reliable replies to email enquiries. Handy product knowledge from Stan. Would recommend and use Webmountainbike again. -------------------------------------------------------------------------------- Order: 4517 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Excellent service, fast shipment and good communications. Everything as promised. Highly recommend!!! -------------------------------------------------------------------------------- Order: 4495 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Good Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4451 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4395 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4390 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Order: 4373 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: From ordering what I wanted to shipping to Australia, I found this whole experience to be quite easy. I will definitely be using webmountainbike.com again. -------------------------------------------------------------------------------- Order: 4367 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Prompt and courteous - threw in a free water bottle -------------------------------------------------------------------------------- Order: 4357 Rating: Good Comments: Price Rating: OK Shipping Options Rating: Good Delivery Rating: OK Ease Of Purchase Rating: Good Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4349 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great personal service, very fast. -------------------------------------------------------------------------------- Order: 4346 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: My ordering experience from Web Mountain Bike was excellent in every way. Upon ordering the item, i recieved a personal email from Stan confirming the order and explaining about the part that i ordered. I would recommend this site to anyone who wants to buy a very competitively priced part, and recieve excellent customer service. -------------------------------------------------------------------------------- Order: 4345 Rating: Excellent Comments: Price Rating: OK Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4322 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Good Customer Service Rating: Excellent Title: Body: Excellent service. Would order from webmountainbike.com again! -------------------------------------------------------------------------------- Order: 4284 Rating: Excellent Comments: Price Rating: OK Shipping Options Rating: Excellent Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Good Title: Body: Service was prompt and price was decent-didnt have a tracking # for UPS but didnt need it either.All in all an OK experience and would use again. -------------------------------------------------------------------------------- Order: 4273 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Good Customer Service Rating: Good Title: Body: -------------------------------------------------------------------------------- Order: 4250 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4246 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4219 Rating: Good Comments: Price Rating: Good Shipping Options Rating: OK Delivery Rating: OK Ease Of Purchase Rating: Good Customer Service Rating: Good Title: Body: -------------------------------------------------------------------------------- Order: 4214 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Dr. Stans the MAN! It was a pleasure doing business with Webmountainbike.com, I would recommend them to my friends, and the prices are better than any pro deal out there. Great experience! -------------------------------------------------------------------------------- Order: 4190 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: friendly and good service - great price. -------------------------------------------------------------------------------- Order: 4174 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Excellent business. Quick service. Added value of follow-up service. Great water bottle , too. Thanks -------------------------------------------------------------------------------- Order: 4162 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4150 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4141 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4133 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great web site very informative and helpful. Stan even took time out to answer some questions that I had about some bikes that I was buying. -------------------------------------------------------------------------------- Order: 4132 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4126 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4076 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4051 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Good Customer Service Rating: Good Title: Body: ------------------------------------------------------------------------------- Order: 4049 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great website, easy ordering, FAASSSTTTT shipping and personal thank you notes from President made this a great experience. Will definitely buy from them again! Highly recommended. -------------------------------------------------------------------------------- Order: 4047 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Very good service, received personal email when order was placed and again when shipment was made. -------------------------------------------------------------------------------- Order: 4040 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Very friendly! -------------------------------------------------------------------------------- Order: 4011 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 4009 Rating: Good Comments: Price Rating: Bad Shipping Options Rating: OK Delivery Rating: OK Ease Of Purchase Rating: Good Customer Service Rating: OK Title: Body: -------------------------------------------------------------------------------- Order: 3986 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great personal service...quick delivery -------------------------------------------------------------------------------- Order: 3921 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: OK Customer Service Rating: Excellent Title: Body: Very friendly and responsive. Interesting Web site. But one of the worst interfaces I have ever seen. I nearly gave up becausae it was impossible to find my shopping cart once I had added anyathing to it. Difficult, too, to figure out how to start shopping. -------------------------------------------------------------------------------- Order: 3916 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 3911 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Speedy delivery to UK from USA and free gift as well, great service!! -------------------------------------------------------------------------------- Order: 3888 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Very fast, great comunication -------------------------------------------------------------------------------- Order: 3885 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Overall an excellent buying experience. The price was high but considering other companies selling the same product, webmountainbike.com had the cheapest price. The product itself I think is pricey considering you can get a whole exercise bike for $100.00 and this seat pad was $45.00 including shipping. The Customer service rep was very nice and I was contacted quickly to let me know my item was being shipped right away. There was a free water bottle that came with the product as a thank you that I was not expecting. I would recommend useing them and would use them again if I needed something. -------------------------------------------------------------------------------- Order: 3879 Rating: Good Comments: Price Rating: Good Shipping Options Rating: OK Delivery Rating: OK Ease Of Purchase Rating: Good Customer Service Rating: Good Title: Body: Order: 3837 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: I was very pleased with the ease and speed with which I bought and received my merchandised. -------------------------------------------------------------------------------- Order: 3821 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Extremely pleased with response, service and delivery. A wonderful experience and the product is excellent. Thanks. Donna Cole -------------------------------------------------------------------------------- Order: 3806 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Excellent service from this merchant, Very fast delivery here to Ireland. Cannot fault them in any way. The only place for improvement is maybe the layout could be improved to the actual products that are for sale as I found that a bit tricky. But top marks AAA Order: 3768 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great service and communication!! -------------------------------------------------------------------------------- Order: 3764 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: excellent product and very quick shipping. -------------------------------------------------------------------------------- Order: 3750 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Good email communication, prompt delivery. The way it should be. -------------------------------------------------------------------------------- Order: 3733 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: You guys are rally the greatest and I’ll tell you why. I’m temporary in Iraq, serving to U.S. military and even that much miles from home I get goods from you and It’s not only that. I order some goods from other “web-shops” much earlier and I still didn’t receive it. So my opinion is that you guys have the best way to serve your clients where ever they are and I’m glad for it. Thanks again! BEST REGARDS Davor -------------------------------------------------------------------------------- Order: 3730 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: This company is the best i ever did business with.I mistakenly ordered the wrong size and they made the return so simple and fast I would definitely do business with them again and refer all my friends. Gerry halley -------------------------------------------------------------------------------- Order: 3718 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great product, great price, fast shipping-- perfect. Would gladly do business with again. -------------------------------------------------------------------------------- Order: 3625 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: I would highly recommend purchasing from webmountain. The communication and customer service from them was excellent and I received the item I ordered in excellent condition and in the time frame I needed. -------------------------------------------------------------------------------- Order: 3622 Rating: OK Comments: Price Rating: OK Shipping Options Rating: OK Delivery Rating: Bad Ease Of Purchase Rating: OK Customer Service Rating: Good Title: Body: -------------------------------------------------------------------------------- Order: 3609 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 3586 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: EXCELLENT VALUE AND SERVICE SHAME A BIT OF THE VALUE HAS BEEN TAKEN BY THE BRITISH TAX MAN BUT I WILL USE AGAIN! -------------------------------------------------------------------------------- Order: 3573 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: I appreciated the swift, personalized service. The product was delivered on time and arrived as described on the website. I will certainly do business with them again. -------------------------------------------------------------------------------- Order: 3533 Rating: Excellent Comments: Price Rating: OK Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Would do business with again but they do not stock bike components, like deraileurs etc. Thanks -------------------------------------------------------------------------------- Order: 3517 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Best Price- Very Happy with overall purchase. -------------------------------------------------------------------------------- Order: 3502 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 3458 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Very helpful personnel and great price. Will purchse from them again! Order: 3423 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Webmountainbike.com has e-commerce down to a science and theyre one of the few organizations around that still remembers the importance of great customer service. -------------------------------------------------------------------------------- Order: 3394 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Highly recomended -------------------------------------------------------------------------------- Order: 3392 Rating: Good Comments: Price Rating: OK Shipping Options Rating: Good Delivery Rating: OK Ease Of Purchase Rating: Excellent Customer Service Rating: Good Title: Body: -------------------------------------------------------------------------------- Order: 3389 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: ill shop here again -------------------------------------------------------------------------------- Order: 3369 Rating: Good Comments: Price Rating: OK Shipping Options Rating: OK Delivery Rating: Good Ease Of Purchase Rating: Good Customer Service Rating: Good Title: Body: Thank you for the quick shipping. The computer isnt working correctly, however. Not sure what we should do about it - send it back to you? -------------------------------------------------------------------------------- Order: 3363 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 3345 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Excellent and prompt service. -------------------------------------------------------------------------------- Order: 3308 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great company to buy from. Even included a personal handwritten note saying thanks. Wow! What a great touch! Thanks. -------------------------------------------------------------------------------- Order: 3273 Rating: Excellent Comments: Price Rating: OK Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 3242 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great service! After I placed my order I had questions and they respond to my emails almost immediately. They are very quick and thorough. I highly recommend Stan and webmountainbike.com. -------------------------------------------------------------------------------- Order: 3241 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Quick response, nice attitude, polite and productive. The Doc is very informative. -------------------------------------------------------------------------------- Order: 3210 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Essentially flawless service! The bike component came 3 days after ordering and I was using it the next day. -------------------------------------------------------------------------------- Order: 3193 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great price, quick shipping, not a single problem! -------------------------------------------------------------------------------- Order: 3191 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: MERCHANT FOLLWED UP WITH AN E-MAIL THANKING PURCHASE. -------------------------------------------------------------------------------- Order: 3135 Rating: Good Comments: Price Rating: Good Shipping Options Rating: OK Delivery Rating: Good Ease Of Purchase Rating: Good Customer Service Rating: Good Title: Body: -------------------------------------------------------------------------------- Order: 3123 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 3105 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Good Customer Service Rating: Excellent Title: Body: Webmountainbike was great to work with and I wouldnt hesitate to go back to them in the futher. They had the part I needed (GT dropout hanger) and were able to get the part to me the next day (a day earlier than expected). They kept me in touch via email and replied back promptly with additional questions I had asked. Thanks for the outstanding service. David - Elk River, MN -------------------------------------------------------------------------------- Order: 3100 Rating: Good Comments: Price Rating: OK Shipping Options Rating: OK Delivery Rating: Excellent Ease Of Purchase Rating: Good Customer Service Rating: Good Title: Body: I have never had a complaint handled so promptly and efficiently. I would highly recommend this company. -------------------------------------------------------------------------------- Order: 3091 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: OK Ease Of Purchase Rating: Good Customer Service Rating: Good Title: Body: -------------------------------------------------------------------------------- Order: 3073 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 3066 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Outstanding overall. I will definately order from them again. The only minor knock was the shipping options were not clearly outlined on the order form. However, after talking with them they took care of everything with no fuss and actually exceeded my expectations. -------------------------------------------------------------------------------- Order: 3061 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Absolutely awesome personal and friendly customer service. -------------------------------------------------------------------------------- Order: 3039 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Excellent customer service. I will use this merchant again for my biking needs. Order: 3012 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: These are some of the nicest folks I have dealt with on the Internet. I could not have expected more and was surprised that I had a free gift as well as faster shipping than I asked for at the same rate as slower... Rev Robert Shannon Malo, WA -------------------------------------------------------------------------------- Order: 2994 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 2988 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great service, quick deliery, good price... -------------------------------------------------------------------------------- Order: 2957 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: I ordered an item that was supposed to ship in two or three days. Not only did it ship faster than that, I got confirmation of availability within an hour of my order. And this was on Sunday afternoon! I was blown away by the customer service of Webmountainbike.com. -------------------------------------------------------------------------------- Order: 2952 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Oustanding product, price, and service. Thanks for taking the consternation out of online shopping. -------------------------------------------------------------------------------- Order: 2935 Rating: Excellent Comments: Price Rating: OK Shipping Options Rating: OK Delivery Rating: OK Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 2928 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Webmountain bike is Great! ------------------------------------------------------------------------------- Order: 2889 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Shopping with webmountain bike was a fantastic experience. I live in Australia and couldnt be happier with the speedy delivery of the items I ordered, not to mention the quality and the price!!! I have certainly recommended webmountain bike to my friends. -------------------------------------------------------------------------------- Order: 2880 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Good Customer Service Rating: Good Title: Body: These guys know their products and the sport of mtb . My order got held up but I was promptly notified and when it was delivered there was extra item for the delay. Thanx guys -------------------------------------------------------------------------------- Order: 2861 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 2859 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Got confirmation the day following order. and recieved order in the time I was told they would arrive. Great guys to do business with... -------------------------------------------------------------------------------- Order: 2827 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Personal e-mail for order confirmation was nice! Usually get a robot reply! -------------------------------------------------------------------------------- Order: 2804 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: The purchase was great. I found a part for my bike that I wasnt able to find anywhere else. I purchased during the Christmas holiday, so there was a little delay. But, other than that everything was great. -------------------------------------------------------------------------------- Order: 2756 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Quick turnaround and reasonably priced. Personal confirmation on shipping and surprise gift. -------------------------------------------------------------------------------- Order: 2727 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: This is the first time I ordered from this merchant. It was very easy to do. After I purchased my item they let me know what was going on at every step of the ordering process. I knew when the order was received, filled, and when it was shipped. That is just GREAT!!! I received my purchase in a timely fashion and thought that the item was perfect. I tell everyone how detail oriented and professional webmountainbike .com is and that they should give them a try. Good luck and continued success in the future. Sincerely, Matt -------------------------------------------------------------------------------- Order: 2717 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Very fast. Item was just as described. Good communications with us and followed up very nicely. I would buy from them again. -------------------------------------------------------------------------------- Order: 2696 Rating: Excellent Comments: Price Rating: OK Shipping Options Rating: OK Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 2688 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Dr. Stan was very responsive and friendly. Good person to do business with. Ride on! -------------------------------------------------------------------------------- Order: 2673 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: -------------------------------------------------------------------------------- Order: 2646 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease Of Purchase Rating: Good Customer Service Rating: Not Rated Title: Body: -------------------------------------------------------------------------------- Order: 2611 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: 1st CLASS SERVICE Body: Lowest price out there ! I was very happy with the service. I will be back. Thank You. -------------------------------------------------------------------------------- Order: 2561 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: webmountainbike.com customer Body: The service webmountainbike.com provides is second to none. I recieved my goods well within the time limit listed on thier web site. The item required was unavailable in the UK,Ireland and that was from the main Fox Dealer! Stans and his team was able to source it for me. It has too be a 5 Star rating. -------------------------------------------------------------------------------- Order: 2556 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Web Mountain Bike Is Great!!! Body: This is a great company! When I was sent the wrong color of shorts which I ended up keeping, the people at web monutain bike tracked down the right color and had it sent in the same day! Thanks for taking customer service to the next level. -------------------------------------------------------------------------------- Order: 2548 Rating: Good Comments: Price Rating: OK Shipping Options Rating: OK Delivery Rating: OK Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: FOX Remote Lockout Body: Customer service was excellent. Price was about average, perhaps a little bit above average. I dont recall having any shipping options, although I almost always choose the least expensive option. It was very easy to order. Thank you. -------------------------------------------------------------------------------- Order: 2495 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: seanm Body: This was a very fast and painless order. The part came in a few days. For Guam, thats fast. -------------------------------------------------------------------------------- Order: 2471 Rating: Good Comments: still waitning for my order to be delivered, otherways friendly attitude, that's nice. Erik, Stockhom, Sweden ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Order: 2470 Rating: Excellent Comments: GREAT SERVICE -------------------------------------------------------------------------------- Order: 2464 Rating: Excellent -------------------------------------------------------------------------------- Order: 2449 Rating: Excellent Comments: Excellent customer service. I am a very satisfied customer. -------------------------------------------------------------------------------- Order: 2403 Rating: Excellent Comments: Absolutly GREAT service! Very friendly and helpful people at webmountainbike.com. Fast Delivery to Germany. Thank you Stan! Klaus from Germany -------------------------------------------------------------------------------- Order: 2397 Rating: Excellent Comments: Webmountain was on the ball. You can tell they put there customers first and are willing to bend over backwords for them. -------------------------------------------------------------------------------- Order: 2386 Rating: Good Comments: The amount of time for me to receive my order was longer than I expected, which may be due in part to my choice for shipping. All else was as I expected. -------------------------------------------------------------------------------- Order: 2382 Rating: Excellent Comments: they were very quick to respond to emails, and even quicker to post the item, it was probably quicker than if I had tried to purchase it here in the UK, and eventually cheaper even including shipping prices. -------------------------------------------------------------------------------- Order: 2369 Rating: Excellent Comments: I was looking for a rather hard-to-find product and these folks had it. They also sent along a nice little perk in the box. I paid the msrp or very close to it but like I said, it was hard to find and worth it to me to pay for what I wanted. Communication was excellent, shipping was prompt, and service was professional and easy. Good company. -------------------------------------------------------------------------------- Order: 2354 Rating: Excellent -------------------------------------------------------------------------------- Order: 2345 Rating: Excellent -------------------------------------------------------------------------------- Order: 2320 Rating: OK Comments: THERE WERE SOME MISUNDERSTANDINGS ABOUT SHIPPING DATES AND SPEED. PRODUCT WAS AS PROMISED AND EMAILS WERE VERY FRIENDLY. -------------------------------------------------------------------------------- Order: 2288 Rating: Excellent Comments: Very impressed as I actually received a hand written note from owner explaining separate shipment from different manufactuer. Fast delivery with great prices. Will defintely use again in future. 5 stars! -------------------------------------------------------------------------------- Order: 2286 Rating: Good Comments: fast shipping , great communication .this is a great website with great shipping charges. -------------------------------------------------------------------------------- Order: 2200 Rating: Excellent Comments: Very personable and they even added a water bottle in the order. -------------------------------------------------------------------------------- Order: 2135 Rating: Good -------------------------------------------------------------------------------- Order: 2125 Rating: Good -------------------------------------------------------------------------------- Order: 2092 Rating: Excellent Comments: Goods arrived safely on the other day. Thank you. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Order: 2089 Rating: Good -------------------------------------------------------------------------------- Order: 2083 Rating: Excellent Comments: Great prices and quick shipping. -------------------------------------------------------------------------------- Order: 2065 Rating: Excellent Comments: Great communications from owner! -------------------------------------------------------------------------------- Order: 2055 Rating: Excellent Comments: Everything I ordered arrived promptly; however, I didn't realize until aftert he order arrived I ordered biking clothes, not runing clothes and I had to return everything. -------------------------------------------------------------------------------- Order: 2037 Rating: Excellent -------------------------------------------------------------------------------- Order: 2031 Rating: Excellent -------------------------------------------------------------------------------- Order: 2019 Rating: Excellent Comments: I was surprised at the feedback.......they answered my email questions.....i liked that . Order: 1993 Rating: Excellent Comments: Ordered hard to find aftermarket replacement rear shock. Webmountainbike.com was one of the few places on the internet where I could even find the shock and had by far the lowest price. Once I placed the order, the customer service was exceptional. I was notified every step of the way as to the status of my order..with a delivery date quicker than I expected. Kudos to webmountainbike.com! -------------------------------------------------------------------------------- Order: 1962 Rating: OK Comments: Everything about my experience went great except the shipping of my order, which was not the fault of Webmountainbike but MotherNature herself. My order coinsided with a nasty East coast snow storm (February 2003). I would definitely consider buying from you again and probably will. I appreciate many things about the way you do business: your active participation and contribution to great causes, the posting of many useful tips and links to travel sources on your site. These things in addition to the most important- your great service and the appreciation of your customers. Thanks for everything Doctor. -------------------------------------------------------------------------------- Order: 1930 Rating: Excellent Comments: I had been looking for some Nokian studded tires for a while. My local bike shop had them on back order for 3 months, then cancelled the order - very annoying. Hoping to get them before spring (we've had a harsh winter here in Boston this year) I googled webmountainbike. They had the tires to me in just over a week. Just in time for the latest snow storm - YEEHAA! So yes, my experience with webmountainbike has been very positive. -------------------------------------------------------------------------------- Order: 1920 Rating: Good -------------------------------------------------------------------------------- Order: 1917 Rating: Excellent -------------------------------------------------------------------------------- Order: 1909 Rating: Excellent Comments: webmountainbike.com went out of their way to make sure a complicated order was delivered correctly this first time! I'm glad I found them! -------------------------------------------------------------------------------- Order: 1907 Rating: Excellent -------------------------------------------------------------------------------- Order: 1906 Rating: Excellent -------------------------------------------------------------------------------- Order: 1898 Rating: Excellent -------------------------------------------------------------------------------- Order: 1896 Rating: Excellent Comments: I thought that they were very prompt, and communicate well with the purchaser. Individual atttention that you just do not usually get ordering online. As a second time purchaser from webmountainbike.com, I would feel very good about buying something from them again. -------------------------------------------------------------------------------- Order: 1856 Rating: Excellent -------------------------------------------------------------------------------- Order: 1833 Rating: Excellent Comments: Friendly email, very prompt shipping. Overall great experience and I'll be back without hesitation! -------------------------------------------------------------------------------- Order: 1820 Rating: Excellent Comments: WebMountainBike.com is ALWAYS pleasurable to do business with.......Easy, fast and convenient ! Thanks jules -------------------------------------------------------------------------------- Order: 1791 Rating: Excellent -------------------------------------------------------------------------------- Order: 1773 Rating: Excellent Comments: Premium quality products AND service! Thanks ! -------------------------------------------------------------------------------- Order: 1740 Rating: Excellent Comments: Stan went the extra mile to insure that I would be completely satisfied with my order. Customer service at its finest!! -------------------------------------------------------------------------------- Order: 1679 Rating: Excellent Comments: Prompt communication and shipping. Great product! -------------------------------------------------------------------------------- Order: 1652 Rating: Excellent -------------------------------------------------------------------------------- Order: 1639 Rating: Excellent Comments: Personalized attention, prompt, and a good quality product. -------------------------------------------------------------------------------- Order: 1637 Rating: Excellent Comments: Wish when they ship UPS would supply the tracking number -------------------------------------------------------------------------------- Order: 1631 Rating: Good -------------------------------------------------------------------------------- Order: 1616 Rating: Excellent -------------------------------------------------------------------------------- Order: 1615 Rating: Good -------------------------------------------------------------------------------- Order: 1607 Rating: Good -------------------------------------------------------------------------------- Order: 1601 Rating: Excellent -------------------------------------------------------------------------------- Order: 1594 Rating: Excellent Comments: Excellent customer service. Even called me to tell me what I ordered was unavailable and offered me an upgrade at same price. -------------------------------------------------------------------------------- Order: 1553 Rating: Excellent -------------------------------------------------------------------------------- Order: 1547 Rating: Excellent -------------------------------------------------------------------------------- Order: 1540 Rating: Excellent Comments: Third time and will come back for more ! -------------------------------------------------------------------------------- Order: 1539 Rating: Good Comments: Great job, thanks! -------------------------------------------------------------------------------- Order: 1532 Rating: Excellent Comments: Shipment came quickly, and the product is perfect. Better than average prices too. -------------------------------------------------------------------------------- Order: 1525 Rating: Excellent Comments: Fast shipment, sent a free gift! -------------------------------------------------------------------------------- Order: 1514 Rating: Excellent -------------------------------------------------------------------------------- Order: 1508 Rating: Excellent -------------------------------------------------------------------------------- Order: 1492 Rating: Excellent -------------------------------------------------------------------------------- Order: 1483 Rating: Excellent Comments: Very nice service. I appreciated the personalize e-mail about my order. Best regards, Jose Vadillo -------------------------------------------------------------------------------- Order: 1481 Rating: Excellent Comments: I recommend Webmountainbike.com without reservation. The shipment was made promptly and with a much-appreciated personal touch. A great site that I have e-mailed all my biking friends about. -------------------------------------------------------------------------------- Order: 1471 Rating: Excellent -------------------------------------------------------------------------------- Order: 1446 Rating: Excellent -------------------------------------------------------------------------------- Order: 1445 Rating: Excellent -------------------------------------------------------------------------------- Order: 1428 Rating: Good -------------------------------------------------------------------------------- Order: 1427 Rating: Good -------------------------------------------------------------------------------- Order: 1421 Rating: Excellent -------------------------------------------------------------------------------- Order: 1407 Rating: OK Comments: A little slow. -------------------------------------------------------------------------------- Order: 1406 Rating: Excellent -------------------------------------------------------------------------------- Order: 1372 Rating: Excellent Comments: Very friendly! Took the time to call and explain a few facts about product-quick shipping! -------------------------------------------------------------------------------- Order: 1366 Rating: Good Comments: I bought Luna bars, which they had at an excellent price. However, I probably shouldn't have bought them in the summer, since they sat on a hot truck for a few days, and by the time I got them, they were all melted. Not webmountainbike's fault, but just FYI. -------------------------------------------------------------------------------- Order: 1360 Rating: Excellent Comments: I've ordered from webmountainbike before and have found their level of service to be consistently professional and responsive. -------------------------------------------------------------------------------- Order: 1359 Rating: Excellent Comments: I have dealt with them before and will continue to use them again and again. Thanks. -------------------------------------------------------------------------------- Order: 1342 Rating: Good Comments: given that they were on holiday the service was very good - I imagine that normally the standard is even higher. the free water bottle is a great bonus. many thanks -------------------------------------------------------------------------------- Order: 1306 Rating: Excellent Comments: SENT A FREE WATER BOTTLE! -------------------------------------------------------------------------------- Order: 1278 Rating: Excellent Comments: Service was very good - delivery was fast. -------------------------------------------------------------------------------- Order: 1277 Rating: Good -------------------------------------------------------------------------------- Order: 1264 Rating: Excellent Comments: thanks! -------------------------------------------------------------------------------- Order: 1257 Rating: Excellent -------------------------------------------------------------------------------- Order: 1222 Rating: Good -------------------------------------------------------------------------------- Order: 1209 Rating: Good -------------------------------------------------------------------------------- Order: 1206 Rating: Good Comments: The order arrived very quickly, and was exactly right. Thanks, Gary H -------------------------------------------------------------------------------- Order: 1202 Rating: Excellent -------------------------------------------------------------------------------- Order: 1199 Rating: Excellent Comments: Courteous, personable, great price, quick shipment. -------------------------------------------------------------------------------- Order: 1182 Rating: Excellent Comments: They even wrote a note included with the packing slip thanking me for my order. I didn't even order that much - just a couple of cases of Luna Bars. They had the best price BY FAR. I'll be ordering from then again -------------------------------------------------------------------------------- Order: 1172 Rating: Excellent -------------------------------------------------------------------------------- Order: 1171 Rating: Excellent -------------------------------------------------------------------------------- Order: 1170 Rating: Excellent -------------------------------------------------------------------------------- Order: 1166 Rating: Excellent -------------------------------------------------------------------------------- Order: 1152 Rating: Excellent Comments: Outstanding service, personalized communication, immediate response to my inquiries, and best price on the net on the item I purchased. With all of the traffic they must get, I don't know how they manage it. Will definitely do business with WebMountainBike again. Fantastic job guys. -------------------------------------------------------------------------------- Order: 1143 Rating: Excellent Comments: Shipped the merchandise right away, it arrived promptly. Hand-written comments from the seller on the receipt! Plus a free water bottle and health bar! Good price too. I will definitely consider shopping there again. -------------------------------------------------------------------------------- Order: 1134 Rating: Good Comments: Purchasing merchandise was very easy and I found the pricing to be very competitive. -------------------------------------------------------------------------------- Order: 1131 Rating: Excellent -------------------------------------------------------------------------------- Order: 1118 Rating: Excellent Comments: Thanks, even though the item was not in stock anymore - the service was much better than in any other place I've shopped before. -------------------------------------------------------------------------------- Order: 1117 Rating: Good -------------------------------------------------------------------------------- Order: 1099 Rating: Excellent -------------------------------------------------------------------------------- Order: 1089 Rating: Excellent -------------------------------------------------------------------------------- Order: 1087 Rating: Excellent Comments: Very personalized and responsive service from webmountainbike.com. I've already told 3 people about my great experience w/ this etailer. Ride on, Tyson Morgan -------------------------------------------------------------------------------- Order: 1079 Rating: Excellent Comments: Nice and easy to navigate. Very cool. And the stuff comes quick. Very vell appreciated. Check ya later. Easy Ridin. Kevin -------------------------------------------------------------------------------- Order: 1073 Rating: Good -------------------------------------------------------------------------------- Order: 1058 Rating: Excellent Comments: Excellent, Excellent site.... they were very efficient with getting my order out to me, the customer service was outstanding, and the freebies were a huge surprise. All of my online biking purchases will be done through webmountainbike.com Cory F. -------------------------------------------------------------------------------- Order: 1044 Rating: Excellent Comments: The service was prompt and value added. Beyond that Dr. Stan is personable and innovative. Along with my merchandise, he sent me a copy of the company philosophy which is Earth-conscious, taking personal responsibility for environmental support. Whenever I need bike merchandise, I will go first to his site to see if it can be ordered there. Way to go, webmountainbike! -------------------------------------------------------------------------------- Order: 1042 Rating: Excellent Comments: Personalized service, quick response, kept me updated on order status, they did what they said they were going to do. Prompt and timely shipment. -------------------------------------------------------------------------------- Order: 1015 Rating: Excellent Comments: Perfect transaction. I love the free water bottle. I will definitely order from you again. Thanks. -------------------------------------------------------------------------------- Order: 1003 Rating: Excellent -------------------------------------------------------------------------------- Order: 1001 Rating: Excellent Comments: I have just started mountain biking and found webmountainbike from a search engine. I appreciated the bike info enough that I felt obligated to support them by buying some of my accessories from them. Keep up the good work. Paul in VA -------------------------------------------------------------------------------- Order: 999 Rating: Excellent -------------------------------------------------------------------------------- Order: 994 Rating: Excellent -------------------------------------------------------------------------------- Order: 986 Rating: Excellent Comments: I liked dealing with webmountainbike.com so much that I ordered from them again a couple of days later. -------------------------------------------------------------------------------- Order: 979 Rating: Excellent -------------------------------------------------------------------------------- Order: 969 Rating: Excellent Comments: Outstandingly quick personalized service, friendly staff, highly recommended. -------------------------------------------------------------------------------- Order: 951 Rating: OK -------------------------------------------------------------------------------- Order: 932 Rating: Good -------------------------------------------------------------------------------- Order: 930 Rating: Excellent Comments: incredible customer service from Stan. friendly and accomodating in every way. product was shipped on time. -------------------------------------------------------------------------------- Order: 929 Rating: Excellent Comments: I'm extremely impressed with the thoughtfulness and responsiveness of webmountainbike.com. They kept me updated on my order status every step of the way. Webmountainbike.com has been my best web shopping experience so far! Thank you!! -------------------------------------------------------------------------------- Order: 921 Rating: Excellent Comments: ten stars wouldn't be enought! these guys are great. i got my jersey in four days (to my military base in italy!!!!!). and a hand written thank you note. my new favorite web folks! -------------------------------------------------------------------------------- Order: 916 Rating: Excellent Comments: Fast and personable service! -------------------------------------------------------------------------------- Order: 915 Rating: Excellent -------------------------------------------------------------------------------- Order: 887 Rating: Excellent -------------------------------------------------------------------------------- Order: 871 Rating: Excellent Comments: Besides being a top notch internet store; Webmountainbike.com is a great palce to get advice. Stan helped me determine the largest fat tire that could fit on my bike and even offered to give me a full refund on the tires I purchased if I didn't like how the ride. You can't beat that! -------------------------------------------------------------------------------- Order: 860 Rating: Excellent -------------------------------------------------------------------------------- Order: 858 Rating: Good Comments: Items arrived on time and well packaged. Very good support post order. One of the Cateye Stadium light sets I ordered did not work, but Stan has been very helpful. -------------------------------------------------------------------------------- Order: 845 Rating: Good ------------------------------------------------------------------------------- Phone in order: Stan, Thanks again for the excellent customer service on this order. I think I inadvertently deleted the e-mail survey from Yahoo that asked us to rate this interaction, and I want to make sure that we give you a plug as a vendor on that portal. If it's at all possible to have Yahoo re-send the form, we'll be happy to fill it out. Regards, Michelle and Dave Whitlock PS - My son is VERY happy with the trail-a-bike! ------------------------------------------------------------------------------- Order: 830 Rating: Excellent -------------------------------------------------------------------------------- Order: 817 Rating: Excellent -------------------------------------------------------------------------------- Order: 812 Rating: Excellent Comments: I received a personnel conformation e-mail for my order, plus a personnel note with my order. Yes, I would shop again with Stan. -------------------------------------------------------------------------------- Order: 805 Rating: Excellent Comments: Ordering was very easy and product arrived promptly. I was kept well informed. -------------------------------------------------------------------------------- Order: 796 Rating: Excellent Comments: The customer service for webmountainbike.com is excellent. They were not able to ship my order right away because they were out of stock on the product I ordered. Stan called me immediately after the order was placed to tell me about the delay. I really appreciated knowing exactly when to expect my order. Will order again! -------------------------------------------------------------------------------- Order: 789 Rating: Excellent Comments: The service from webmountainbike was *excellent* and emails replying to my questions were prompt and friendly. -------------------------------------------------------------------------------- Order: 773 Rating: Good Comments: The order arrived in a timely manner, but I was a bit disappointed that one of the boxes of Luna Bars I received was only 3 months from expiration. All of the other boxes are good until next Spring, and were nice and fresh. -------------------------------------------------------------------------------- Order: 768 Rating: Excellent Comments: Great prices and great service equal total customer satisfaction. Shop with confidence. -------------------------------------------------------------------------------- Order: 756 Rating: Excellent -------------------------------------------------------------------------------- Order: 736 Rating: Excellent -------------------------------------------------------------------------------- Order: 732 Rating: Excellent Comments: Stan, As usuall it is a pleasure doing business with you. You still amaze me how you go out of your way to satisfy customers. Thanks again! Dave DePiano -------------------------------------------------------------------------------- Order: 731 Rating: Excellent -------------------------------------------------------------------------------- Order: 719 Rating: Excellent Comments: Quick, personal service, and shipment even included a free gift. -------------------------------------------------------------------------------- Order: 713 Rating: Excellent Comments: webmountainbike has excellent customer service. The item that I ordered was out of stock and they were persistent in contacting me both by telephone and e-mail until I was satified. -------------------------------------------------------------------------------- Order: 704 Rating: Excellent -------------------------------------------------------------------------------- Order: 700 Rating: Excellent Comments: This website is unbelievable! I tell all my friends about it! : ) : ) -------------------------------------------------------------------------------- Order: 692 Rating: Excellent Comments: Sorry for the confusion on my part. I'm satisfied with the product and your services. Leo ---------------------------------------------------------------------Phone order: I received my order today 9/19/01 and I am satisified. Thank you for the quality service. Ryan ------------------------------------------------------------------------ Phone order: 720a Rating: Stan, Your commitment to customer service is phenomenal and you have got yourself a committed customer as I hope to use webmountainbike.com for future biking needs. Thanks for the hook up of the new battery that will work with the belt, it will indeed come in handy to have a second battery for the race. I rode with the cygolite last night and it worked great, so much more light than my last light, it is a great product. Spence -------------------------------------------------------------------------------- Order: 691 Rating: Excellent ------------------------------------------------------------------------------- Order: 668 Rating: OK -------------------------------------------------------------------------------- Order: 663 Rating: Good Comments: I thought the shipping seemed pretty expensive. I said so and they explained their reasoning and included a couple of little freebies. It would have been an excellent experience if the shipping hadn't been so expensive. -------------------------------------------------------------------------------- Order: 657 Rating: Excellent Comments: Shop with confidence! Always personable and quick. Takes "Customer Service" seriously. Dr. Stan is the best!! -------------------------------------------------------------------------------- Order: 642 Rating: Excellent Comments: Shipping was fast! -------------------------------------------------------------------------------- Order: 614 Rating: Excellent Comments: I was impressed by the quick responce of my order and the receipt of my merchandise. I also really appreciated the fact that he personalized my order with a few comments. I will definatley come back again :) ------------------------------------------------------------------------------- Order: 610 Rating: Excellent Comments: When they received my order, their stock was insufficient to fill it. They immediately notified me and let me choose the option that I wanted -- filling the order with another item or sending the order in two separate shipments when the inventory was sufficient. I will order from this store again. -------------------------------------------------------------------------------- Order: 609 Rating: Excellent Comments: I made my first purchas from Webmountainbike based only on price. Now after having made several purchases from them I won't even consider shopping anywhere else. I need to get some powerbars and sports drink very quickly for friends going on a long bike trip, webmountianbike was able to ship that day and I recieve my order 3 days early. Brick and Morter or on line stores should take a page from the webmountianbike customer service book. -------------------------------------------------------------------------------- Order: 608 Rating: Excellent Comments: Fast, friendly and great prices. What more could you ask for!! -------------------------------------------------------------------------------- Order: 605 Rating: Excellent Comments: GREAT customer service, terrific prices. -------------------------------------------------------------------------------- Order: 599 Rating: Excellent Comments: very good later service to the sale -------------------------------------------------------------------------------- Order: 598 Rating: Excellent Comments: Your responses were very real, like you cared about my order. Thanks. Gene ------------------------------------------------------------------------------- Order: 572 Rating: Excellent Comments: Very prompt and it was great dealing with them. I would use them again. -------------------------------------------------------------------------------- Order: 568 Rating: Excellent Comments: Owner made an extra effort to help place my order and also sent a few extra goodies. It's those personal touches that make e-shopping an actually more "human" experience. Please commend the owner for taking the time and effort to making this such a great experience. -------------------------------------------------------------------------------- Order: 557 Rating: Good -------------------------------------------------------------------------------- Order: 549 Rating: Excellent -------------------------------------------------------------------------------- Order: 546 Rating: Excellent Comments: It was wonderful to receive a hand written note and a couple of free gifts with my rather meagre order. -------------------------------------------------------------------------------- Order: 544 Rating: Excellent Comments: I am a repeat customer and will continue to use webmountainbike. They provide great prices, superb service and still provide that personal touch. Buy from them with confidence. -------------------------------------------------------------------------------- Order: 536 Rating: Excellent Comments: One of the best on-line ordering experiences I've ever had. You can count me in as a repeat buyer. Stan runs one top notch operation and really delivers Customer Satisfaction! -------------------------------------------------------------------------------- Order: 528 Rating: Excellent Comments: I've ordered more than once from webmountainbike, and they have continued to be the best in price, service, and customer satisfaction. -------------------------------------------------------------------------------- Order: 523 Rating: Good -------------------------------------------------------------------------------- Order: 522 Rating: Excellent Comments: Great experience. Personable and reliable service, along with great prices. -------------------------------------------------------------------------------- Order: 521 Rating: Excellent Comments: The service was fantastic. I received the merchandise quickly and was most satisfied with it. This is a great company to deal with and I will do so again. -------------------------------------------------------------------------------- Order: 511 Rating: Excellent Comments: They were aware of our special needs and continually gave us email updates as to the status of our order. We are planning on using this service quite a bit in the future. Thank you webmountainbike.com for being such a friendly and useful site on the impersonal internet!! -------------------------------------------------------------------------------- Order: 510 Rating: Excellent Comments: Excellent customer service! What more can I say... -------------------------------------------------------------------------------- Order: 509 Rating: Excellent Comments: Good deals on great products and the profits go to charity, the mountainbike info is also excellent. -------------------------------------------------------------------------------- Order: 508 Rating: Excellent Comments: Overall, including the website and the information presented there, this company provides an excellent service. By the way - re the survey, combining better than expected and excellent makes this a tough selection - it wasn't better than I expected (I expected it to be fine) but the service and product were excellent - my suggestion would be to remove the "Better than expected" -------------------------------------------------------------------------------- Order: 500 Rating: Excellent Comments: Received merchandise quickly, and products were excellent as advertised! Would recommend this company to anyone interested in their products... -------------------------------------------------------------------------------- Order: 499 Rating: Good Comments: They did a fine job, and wrote a nice little note on the receipt. -------------------------------------------------------------------------------- Order: 496 Rating: Excellent Comments: Excellent and rapid service. Products better than expected, and also got some freebies!! -------------------------------------------------------------------------------- Order: 494 Rating: Excellent Comments: Very nice site - personalized service, rapid response, products exactly as described. Keep up the good work! -------------------------------------------------------------------------------- Order: 492 Rating: Good Comments: My order showed up promptly....there were even a few surprise goodies inside! -------------------------------------------------------------------------------- Order: 488 Rating: Excellent continue shopping... |
