Home > Shipping Information & Order DeliveryShipping Information & Order DeliveryCustomers that have questions or concerns about their shipping options, should contact our customer service representatives at our Toll Free Number 1-800-968-4632, M-F 9am - 4pm CST or email at info@weddingsbydezign.com
Click on the link below to view the shipping chart which explains how much it will cost for UPS
Standard Delivery and Express shipping.
Shipping Chart
Extremely heavy or bulky shipments may incur additional charges. You will be notified beforehand if this rare circumstance occurs.
Will I be charged sales tax on my purchases?
Orders shipped to customers within the state of Wisconsin will be charged sales tax in the amount of 5.225% which will be added to your order during checkout. There is no state sales tax required on shipments made to locations outside of Wisconsin.
Explain the UPS Standard Delivery option versus the EXPRESS Delivery option?
When an order is placed you have the option of UPS Standard Delivery or Express Delivery.
UPS Standard Delivery: Your order will deliver in five business days from the ship date.
Express Delivery Your order will deliver in two business days from the ship date.
Your order will be shipped within the business days indicated by each of the items you ordered and delivered to you in approximately five business days from the ship date for UPS Standard Delivery and two business days for Express Delivery. For example: If the item is showing to allow 10 business days to ship, you will need to allow 15 business days to receive your order for UPS Standard Delivery and 12 business days for Express Delivery.
UPS overnight delivery is available for orders requiring immediate shipment. Contact our customer service representatives at 1-800-968-4632 weekdays between 9am - 4pm CST for product availability and shipping surcharges.
If an item on your order is backordered you will receive an email explaining the delay. If you are short on time, please contact our customer service representatives at 1-800-968-4632 weekdays between 9am - 4pm CST to discuss which shipping option is best for you.
Be sure to allow adequate time for the actual delivery of your order based on the shipping option you selected when the order was placed.
How do you handle shipments outside the Continental U.S.?
We are unable to ship orders to locations outside of the United States and it's territories due to import duties and/or taxes assessed by Canadian national and provincial governments and brokerage fees required by international delivery services.
Orders shipped to Alaska, Hawaii and Puerto Rico can only be shipped using Express Delivery. Additional shipping may be necessary, you will be contacted if this occurs.
It is the customer's responsibility to ensure that the shipping address that is given to us is an address that the customer will be able to receive the merchandise at. It is the customer's sole responsibility to ensure receipt of the package that is left at the door.
It is the customer's responsibility to provide a shipping address that is accurate and that UPS can deliver to. The UPS driver at his discretion may choose to leave the package at the door, if the package is left at the door, it will be customer's responsibility. Additional fees will be charged for incorrect addresses listed on the order, or for any change of address once the order has shipped.
Weddings By Dezign assumes no liability for packages left at the door. It is highly recommended that someone is available at the shipping address to sign for the package.
Because of the variety of items we carry your order will be shipped directly from the distribution center that stocks the particular item you ordered, therefore you can expect your order to arrive in multiple shipments.
Any item that is received damaged in shipment or manufacturer defective must be reported within 48 hours of receipt and will be exchanged for you without charge. (Exchange for exact item only)
If you need assistance in tracking an order that was placed with us, simply email our customer service center at orders@weddingsbydezign.com or call toll-free 1-800-968-4632 any weekday between 9am - 4pm CST.
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