CANCELLATIONS: In the event of cancellation of an order by purchaser, the customer will be responsible for costs incurred (Shipping Cost). Cancellation of an order will be charged a 15% cancellation fee.

Returns: *All Chaps are custom made for each person and are charged a 30% return fee. These are custom orders based on each individual.Please make sure you take the right measurement. If you need help, please call us at 1-800-405-5516

Each return MUST have a RMA number, the "Return Merchandise Authorization" number. Please write down the RMA number outside of the box when you return your merchandise. Returns will not be accepted after 30 days. If you have any questions or tracking inquiries please send them to: returns@westernsaddle.com
Please allow 7 business days to process your return.Retuns will be charged a 20% return fee.
Customer is liable for return shipping of all products. Plus Insurance fees associated with shipping cost.

Exchanges

There are no charges to return a saddle for an exchange.Except customer will be recharged $30.00 for shipping.
Each exchange must have a Return Authorization Number issued by us. Once the item has been received at the warehouse the exchange item will be sent out. Do Not send items to the address on the box without a RA#. Special instructions for returning the package will be emailed to you with the RA#. All Exchange Requests may be sent to: exchanges@westernsaddle.com

Tracking Information

All tracking numbers will be emailed when the item(s) ship from the warehouse. Some of our items may take up to 8 weeks for shipment. If you have any questions or tracking inquiries please send them to: tracking@westernsaddle.com


REFUNDS: Item must be recieved within 30 days from time customer recieves product. Item must be in same condition as when sent from Western Saddle less 20% restocking fee on saddles and 20% on all other products to customer.

Custom Made products are not returnable

Progamming Disclaimer

Merchandise prices and specifications are subject to change without notice.
Typographic, photographic, and/or descriptive errors are subject to correction.


Programming errors may affect terms and conditions of sale.Timberline Group LLC will make adjustments as deemed necessary at their sole discretion.