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When customers can't order from your site, the problem
is almost always that they can't make a secure connection
to the server. To test whether this is the problem,
have them go to
https://www.microsoft.com
(note the s after http) and see if they get through.
If someone can't get through to Microsoft either, then the problem
is on their end.
There are two possible reasons people can't set up secure
connections.
- They could have a really ancient browser, in which case
they should get an upgrade.
- They could be
behind a corporate firewall that won't allow secure
connections. In that case the solution is either to
ask the network manager to fix the firewall, or to order
from a computer outside the firewall.
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